Team Leader

Rozana.in; Uttarakhand; Presencial; INR 300.000 - 550.000; Jornada completa

Descripción de la vacante

Rozana Rural E-Commerce Private Limited is seeking a Team Leader - Retail Store to manage day-to-day store operations, lead the store team, and ensure excellent customer service across multiple locations.

The role emphasizes inventory accuracy, cash handling, adherence to SOPs, and achieving sales targets, with 2–5 years in retail experience preferred and willingness to work in rotational shifts.

Formación

• 2-5 years of experience in retail/store operations.
• Graduate with retail exposure is preferred.

Responsabilidades

• Manage daily retail store operations and ensure smooth functioning.
• Lead, guide, and motivate store team; monitor productivity.
• Drive daily, weekly, and monthly store sales targets; promote products and offers.
• Maintain accurate stock receiving, storage, display, and movement; conduct stock checks.
• Handle cash and digital payments; ensure daily cash reconciliation.
• Maintain daily store reports and KPI tracking; ensure SOP compliance.
• Provide excellent customer service and address customer issues promptly.

Conocimientos

Team handling

Leadership

Communication

Customer service

Sales orientation

Inventory management

MS Excel

POS systems

Educación

Graduate

Herramientas

MS Excel

POS systems

Descripción del empleo

JOB DESCRIPTION

Team Leader - Retail Store

Company

Rozana Rural E-Commerce Private Limited

Job Title

Team Leader - Retail Store

Department

Retail Store Operations

Locations

Haryana- Assandh

Uttar Pradesh- Rudauli, Salon, Mohanlal Ganj, Lal Ganj, Kosi kalan, Gosaiganj, Jattari, Gauriganj, Gangoh, Bilas Pur, Kairana, Bakshi ka talab, Sidhuali, Pukhrayan, Jagdishpur

Uttarakhand- Gadarpur

Employment Type

Full-Time

Role Purpose

The Team Leader - Retail Store will be responsible for managing day-to-day store operations, leading the store team, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, and ensuring adherence to company policies and operational standards.

Key Responsibilities

• 1. Store Operations
  • Manage daily retail store operations and ensure smooth functioning.
  • Ensure proper opening and closing of the store as per SOP.
  • Maintain store hygiene, visual merchandising, and product availability.
  • Ensure compliance with company processes, policies, and operational standards.
• 2. Team Management
  • Lead, guide, and motivate store team members.
  • Allocate daily responsibilities and monitor team productivity.
  • Conduct regular team briefings and communicate business priorities.
  • Support onboarding and training of new team members.
  • Monitor attendance, punctuality, grooming, and discipline.
• 3. Sales Business Performance
  • Drive daily, weekly, and monthly store sales targets.
  • Monitor sales performance and identify opportunities for improvement.
  • Promote products, schemes, offers, and cross-selling opportunities.
  • Track key store KPIs and take corrective actions to improve performance.
  • Support the Store Manager in achieving business objectives.
• 4. Customer Experience
  • Ensure a positive and consistent customer experience.
  • Handle customer queries, complaints, and escalations professionally.
  • Ensure quick resolution of customer issues.
  • Build strong relationships with regular customers and the local community.
• 5. Inventory Stock Management
  • Ensure accurate stock receiving, storage, display, and movement.
  • Conduct regular stock checks and support stock audits.
  • Monitor stock availability and identify fast-moving/slow-moving products.
  • Minimize stock loss, damage, expiry, and pilferage.
  • Coordinate with the relevant teams for replenishment.
• 6. Cash Transaction Management
  • Ensure accurate billing and cash/ digital payment handling.
  • Monitor daily cash reconciliation and transaction records.
  • Follow company guidelines for cash handling and deposit procedures.
  • Report discrepancies immediately to the reporting manager.
• 7. Reporting Compliance
  • Maintain daily store reports and operational records.
  • Track sales, inventory, attendance, customer issues, and other key metrics.
  • Ensure compliance with company SOPs and statutory requirements.
  • Escalate operational issues and business risks to the reporting manager.

Key Performance Indicators (KPIs)

• Achievement of store sales targets
• Daily customer footfall and conversion
• Average transaction value
• Product availability and stock accuracy
• Inventory loss/shrinkage control
• Customer satisfaction and complaint resolution
• Team productivity and attendance
• Store hygiene and operational compliance
• Cash/transaction reconciliation accuracy
• Adherence to company SOPs

Candidate Profile

Education

Graduate preferred; candidates with relevant retail experience may also be considered.

Experience

• 2-5 years of experience in retail/store operations.
• Prior experience as a Team Leader / Executive/ Senior Executive / Customer Service Supervisor/ Store Supervisor preferred.
• Experience in FMCG, retail, grocery, e-commerce, or quick-commerce will be an advantage.

Required Skills

• Strong team-handling and leadership skills
• Good communication and interpersonal skills
• Customer service orientation
• Sales and target-oriented approach
• Basic inventory management knowledge
• Good numerical and analytical ability
• Problem-solving and decision-making skills
• Basic knowledge of MS Excel and retail billing/POS systems
• Ability to work in a fast-paced retail environment

Preferred Attributes

• High ownership and accountability
• Positive and energetic attitude
• Strong execution capability
• Good local market understanding
• Ability to manage multiple tasks effectively
• Willingness to work in rotational shifts, weekends, and holidays as per business requirements

Required Skills

Retail operations Operations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.