Team Leader

Guideline Inc; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Guideline Inc. is seeking a Relationship Lead in Thane to oversee customer experience and portfolio sales across multiple zones. You will drive monthly targets for 10-15 RMs, coordinate with developers and finance, and lead negotiations to enhance the online sales journey.

The role emphasizes leadership, data-driven performance tracking, and relationship management with key clients to ensure optimal revenue generation and customer satisfaction.

Qualifications

• Minimum Graduate; MBA preferred.
• 5+ years of sales experience; real estate sales experience makes you stand out.
• 2+ years of team handling / leadership experience.
• Ability to communicate in English, Hindi and Marathi.
• Experience in lead nurturing and lead reactivation is a plus.
• CRM proficiency and data driven approach are valued.
• Strong negotiation and customer service orientation.
• Willingness to travel across multiple projects for revenue generation.

Responsibilities

• Manage customer experience, portfolio management, and monthly sales for 10-15 RMs.
• Oversee performance, productivity, quality, and compliance of the team.
• Develop relationships with new developers/projects in designated zones.
• Coordinate with developers, finance, and customers for collections.
• Lead escalations and negotiations to enhance customer experience online/offline.
• Drive monthly recurring sales, loyalty revenue, and references.
• Publish daily/weekly/monthly performance reports to management.
• Collaborate with RMs across projects to close online/offline deals.
• Inspire and upskill RMs; pursue continuous improvement and KPIs.
• Set quarterly/annual goals aligned with regional strategies; track progress.

Skills

Sales experience

Team management

Real estate sales

Communication skills

Lead cycle management

CRM software

Negotiation skills

Data analysis

Travel flexibility

Education

Graduate or MBA preferred

Tools

CRM software

Job description

Responsibilities of Relationship Lead

• The Relationship Lead is supposed to manage overall customer experience, portfolio management, portfolio sale, retentionmanagement, monthly sales and drive the targets for 10-15 RMs for a designated zone/zones (Beat)
• Responsible for overseeing overallperformance, productivity, quality,and compliance of the team
• The Relationship Lead is supposed to add/enhance/facilitate relationship with new developers/projects in the designated zone
• The Relationship Lead is supposed to facilitate the collection cycle with effective coordination with the developer, internal finance team and customers
• The Relationship Lead is supposed to ensure the best customer experience and devise strategies for effective relationship management. Will have to work as key player in managing escalations and negotiations for enriching customer’s experience on the Online sales journey
• Will have to work closely on the individual Portfolios of the RMs for enhancing monthly recurring sales, loyalty revenue generation and reference closures
• Will be monitoring daily,weekly, monthly performance movement and publishing the analytical and other reports to the higher management
• Will have to play an importantrole in the intra and inter sale movement for the designated zone
• Work closely with RMs at differentprojects and assistin online/offline closures
• Develop, inspire, and upskillRM team to overachieve on individual and team targets, constantly looking for improvements in all areas
• Develop short-term and long-termstrategies to improvethe team performance, establish necessary operation process, and deliver measurable KPIs
• Develop monthly, quarterly, and annual goals and actionplans aligned with the regional business strategies and directions
• Develop and build an elite team of highly competent RMs who can provide concierge-level/professional consultation with the highestcustomer experience
• Develop and own the strategy and process for lead nurturingas well as reactivation of old leads, taking charge of planning to execution and monitoring
• Develop a hub of excellence - identify, develop, and instill best practices, processes, and systems to drive an environment of continuous improvement
• Collaborate with the marketingteam to deliver on Marketingeffectiveness –quality, quantity, and cost of digital leads received
• Contribute to the formulation and execution of market-specific initiatives and strategies in line with the regional strategic focus
• Set and meet team performance targetsfor efficiency, conversions, and sales.
• Manage day-to-day running of the PRMs and implementregular monitoring and reporting to ensure the high performance
• Daily analysis of operations data from agent performance throughto overall sales / conversion reporting
• Measure and improve team and agent KPIs by identifying trainingneeds, organizing training sessions, and leading coaching and mentoring of agents on a regular basis
• Assist with hiring and interviews

Qualifications / Experience / Skills

• Minimum Graduate, MBA preferred
• Minimum 5+ years of experience in sales
• Minimum 2+ years of experience in team handling
• Minimum 2+ years of experience in real estatesales
• Presentable and good communication skills in English,Hindi, and Marathi
• Experience in the lead cycle management including lead nurturing and lead reactivation will be a big plus
• Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage
• Dedication to customer satisfaction and an enthusiasm to work with an emphasison detail and follow-through as required
• Excellent leadership and communication skills
• Familiar with matrix organization
• Strong people/organization coaching and development skills
• Data analysis and reporting skills
• Tech Savvy, interested in adapting to new technologies
• Travelling flexibility must – Will have to keep shuttling acrossmultiple projects for effective revenue generation
• Should have flair for direct sellingand face to face interactions
• Should be loving to talk over phone
• Good negotiation skills for selling
• Self-motivated with a strongwork ethic and a drive to succeed
• Basic knowledge of the real estateindustry and an interest in market trends
• Proficiency in using customerrelationship management (CRM) software is an advantage