Team Leader

TriEdge; India; On-site; INR 279,000 - 335,000; Full time

Benefits offered by this job

Salary: 25k-30k INR monthly

Job summary

Konexions seeks an experienced Team Leader to guide a customer service team in a BPO environment. The role emphasizes coaching, performance monitoring, and process improvements to raise CSAT and NPS scores.

The ideal candidate has 1-2 years in customer service with leadership exposure, excellent communication, and a graduate degree. On-site Bengaluru operations with immediate start.

Qualifications

• 1-2 years experience in customer service/BPO or freshers with strong communication can apply
• Proven team leadership experience
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Experience with customer service metrics (CSAT, FTR, NPS)
• Graduate degree or equivalent experience

Responsibilities

• Lead a team of customer service representatives (5-10 members)
• Ensure team meets customer satisfaction targets (CSAT, NPS, etc.)
• Monitor and manage team performance, providing coaching and feedback
• Handle escalated customer issues and ensure resolution
• Identify process improvements and implement changes
• Manage daily operations, including attendance and performance tracking
• Collaborate with quality and training teams for agent development

Skills

Communication

Interpersonal skills

Team leadership

Problem solving

Analytical skills

Customer service metrics

Education

Graduate degree or equivalent experience

Tools

CRM

Helpdesk tools

Job description

Operations- Customer Service & Operations

Job Title: Team Leader - Customer Service
Industry: BPO
Experience: 1-2 years Freshers with excellent communication skills can apply
Organization : Konexions
Location :- Bangalore (Willson garden)

Job Summary:
We're looking for an experienced Team Leader to lead a customer service team in a BPO setting. The ideal candidate will have a strong background in customer service, team management, and process improvement.

Key Responsibilities

• - Lead a team of customer service representatives (5-10 members)
• - Ensure team meets customer satisfaction targets (CSAT, NPS, etc.)
• - Monitor and manage team performance, providing coaching and feedback
• - Handle escalated customer issues and ensure resolution
• - Identify process improvements and implement changes
• - Manage daily operations, including attendance and performance tracking
• - Collaborate with quality and training teams for agent development

Required Skills

• - 0-2 years of experience in customer service / BPO
• - Proven team leadership experience
• - Excellent communication and interpersonal skills
• - Strong problem-solving and analytical skills
• - Experience with customer service metrics (CSAT, FTR, etc.)
• - Graduate degree or equivalent experience

Preferred Skills

• - Experience with customer service software (e.g., CRM, helpdesk tools)
• - Knowledge of BPO industry best practices
• - Certification in customer service or leadership (e.g., Six Sigma)

Position Rewards

Paid-Fixed-Range 25000 - 30000 Monthly

Salary on candidates skillset and experience

Required Candidate Profile

Post Graduate Level (Degree Course(s)), Under Graduate/Post School (Degree Course(s))

Any

Work Start Date Immediate

Apply By 18/09/2026

• Number of Positions Bengaluru : 1
• Selection Process Interview Mode : F2F
  Interview Venue : Vinay Arcade Building,11th cross road,, Wilson Garden

Assessment Questions

• Subjective Questions Q 1 Are you available to join the Jobs For Freshers Position on the specified date. If not please advise your availability ?