Team Leader

MACOM; Central Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

MACOM in Delhi seeks a dynamic sales leader to guide a dealership team in delivering excellent customer service and achieving Kia vehicle sales targets.

You will coach staff on product knowledge, manage performance, recruit/train new talent, and ensure showroom inventory meets customer demand while strictly following Kia policies and reporting on key metrics.

Qualifications

• Technical background and solid understanding of automotive sales.
• Strong English verbal and written communication skills.
• Leadership and team management experience in car sales and service.

Responsibilities

• Team Leadership and Coaching: guide sales team, coach on product knowledge and customer service.
• Sales Performance Management: set targets, analyze data, drive dealership goals.
• Recruitment and Training: hire, onboard, and develop sales staff.
• Customer Satisfaction: ensure high service levels throughout the sales process.
• Inventory Management: oversee showroom vehicle stock to meet demand.
• Process Improvement: optimize sales processes for efficiency and effectiveness.
• Compliance and Reporting: ensure adherence to Kia policies and report metrics.

Skills

Technical background

English proficiency

Leadership

Product knowledge

Customer relationships

Problem solving

Team management

Professional appearance

Job description

Technical background, Strong English verbal and written communication, Smart and Goodlooking, Strong leadership, Strong Product Knowledge, expertise in building and maintaining strong customer relationships, adept problem-solving, Team Management Only automobile Industry (Car Sales & Service / Workshop) employees are required.

Responsibilities

• Team Leadership and Coaching: You'll provide guidance and support to your sales team, fostering a positive and motivated work environment. This includes coaching them on product knowledge, sales techniques, and customer service best practices.
• Sales Performance Management: Setting and monitoring individual and team sales targets, analyzing sales data, and implementing strategies to achieve or exceed dealership goals will be a key part of your role.
• Recruitment and Training: You may be involved in recruiting new sales talent, conducting initial training, and ensuring ongoing development of your team's skills and knowledge.
• Customer Satisfaction: Ensuring exceptional customer service throughout the sales process is crucial. You'll work with your team to identify and address customer concerns, maintaining a high level of customer satisfaction.
• Inventory Management: Understanding and potentially managing the showroom's vehicle inventory to ensure a good selection for customer needs and sales targets is important.
• Process Improvement: You'll constantly evaluate and improve the sales team's processes to optimize efficiency and effectiveness.
• Compliance and Reporting: You'll ensure the team adheres to KIA's sales policies and procedures, as well as prepare reports on sales performance and other relevant metrics.