Team Lead, ASSPL - GJ (Fulfillment & Operations)

Amazon; Ahmedabad District; On-site; INR 500,000 - 900,000; Full time

Job summary

Amazon is seeking a Team Lead for our Delivery Stations to expand and manage operations for a new delivery channel. You will drive people management, performance, and the operational plan to improve delivery experiences.

Ideal candidates have 1+ year in customer-facing/logistics roles, strong English communication, and proficiency with Excel and MS Office. Bachelor's degree preferred; equal opportunity employer and accommodations available during hiring.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest improvements.
• Map requirements, study workflows, design solutions, and prepare functional specs.
• Develop and report performance metrics, executive updates, forecasting, budgeting and analysis to improve Customer Experience.
• Deep dive into industry practices and apply solutions to business problems.
• Design and rollout enterprise-wide programs around performance improvement and delivery experience.

Skills

English fluency

Customer-facing experience

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.

Key job responsibilities

Typical responsibilities will include:

• Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.