Team Lead, Sort Center (Fulfillment & Operations)

Amazon Inc.; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Amazon is seeking a Team Lead, Operations in Chennai to manage a shift, streamline information flow, and drive improvements impacting customer experience and business continuity.

The role requires basic logistics knowledge, clear written and oral communication, and ability to implement process enhancements from concept to completion.

Qualifications

• 1+ years in customer-facing environment, warehousing, logistics or manufacturing.
• Fluent in spoken and written English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Manage a shift, identify opportunities to improve team performance and drive change management.
• Develop or refer to performance metrics to drive team performance and business results.
• Identify business impact of trends and make data-backed decisions.
• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalate problems or variances in information and data to owners and follow through on resolutions.
• Pull data from databases (Excel, Access, SQL) and perform ad hoc reporting and analysis.

Skills

Customer-facing

English fluency

MS Office

Education

Bachelor's degree

Tools

Excel

Access

SQL

Job description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.