Team Lead, Sort Center

Amazon; Ahmedabad District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve issues impacting customer experience and business continuity. The candidate should understand logistics and communicate clearly in writing and speaking.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree is required or equivalent.
• Proficient in Microsoft Office and data handling.

Responsibilities

• Managing a shift, identify opportunities to improve team performance and drive change.
• Developing and referring to performance metrics to drive results.
• Identify business impact of trends and make data-backed decisions.
• Communicate with external customers (Carriers, Vendors/Suppliers) and internal teams.
• Escalate problems or variances and follow through on resolutions.
• Pull data from databases (Excel, Access, SQL) and perform ad hoc reporting.

Skills

Customer-facing experience

English fluency

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.


• Developing and/or referring to performance metrics to drive team performance and business results.


• Identifying the business impact of trends and making data backed decisions.


• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)


• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.


• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Key job responsibilities

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.


• Developing and/or referring to performance metrics to drive team performance and business results.


• Identifying the business impact of trends and making data backed decisions.


• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)


• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.


• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.

A day in the life

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.


• Developing and/or referring to performance metrics to drive team performance and business results.


• Identifying the business impact of trends and making data backed decisions.


• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)


• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.


• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience




• Bachelor's degree




• Speak, write, and read fluently in English




• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience with Excel

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