Team Lead, Sort Center

Amazon Inc.; Gujarat; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Amazon seeks a Team Lead, Operations to manage a shift, drive performance, and resolve issues impacting customer experience and business continuity. The role requires clear English communication, data-driven thinking, and strength in coordinating with carriers, vendors, and internal teams.

The candidate should have a basic understanding of logistics, the ability to pull data from databases, and experience improving processes from concept to completion.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Manage a shift and identify opportunities to improve team performance and drive change.
• Develop and refer to performance metrics to improve team results.
• Identify business impact of trends and make data-based decisions.
• Communicate with external customers (carriers, vendors) and internal teams (Finance, Ops Excellence, Fulfillment Centers).
• Escalate variances and follow through on resolutions with owners.
• Pull data from multiple databases (Excel, Access, SQL) and perform ad hoc reporting as needed.

Skills

Customer-facing experience

Data analysis

Communication

Education

Bachelor's degree

Tools

Excel

SQL

Microsoft Office

Job description

Amazon - where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

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