Team Lead – Service Provider Directory (SPD)

Nayi Disha; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Nayi Disha is seeking a passionate Team Lead for the Service Provider Directory (SPD) to oversee and strengthen our network across India. You'll be responsible for team management, provider outreach, and quality assurance to maintain an accurate directory for families with developmental disabilities.

Ideal candidates will have 4–7 years of experience in program coordination, excellent relationship management skills, and a relevant educational background, preferably in psychology or social work.

Join us in making a meaningful impact!

Qualifications

• 4–7 years of experience in program coordination or stakeholder management.
• Prior experience in nonprofit or social impact sectors is preferred.
• Experience managing teams or community engagement initiatives is a plus.

Responsibilities

• Lead day-to-day operations of the SPD team.
• Conduct regular quality checks for provider verification.
• Build and maintain strong relationships with service providers.
• Plan networking initiatives and coordinate outreach programs.

Skills

Strong communication

Relationship management

Team leadership

Attention to detail

Ability to manage multiple projects

Education

Bachelor’s or Master’s degree in any field, preferably psychology

Job description

Team Lead – Service Provider Directory (SPD)

In 2015, Nayi Disha’s journey began with a core belief that family caregivers are the true changemakers in the lives of their children. For the past 10 years, we have been focused on building a thriving and evolving community and ecosystem where parents and caregivers are well-informed, guided and supported.

Our work tells the story of thousands of caregivers who have found strength, support, and solidarity in moments of confusion and isolation. It’s the story of children and adults with intellectual and developmental disabilities (IDDs) whom we aim to keep empowering with better access to services, verified information, and awareness of their rights. It’s also the story of communities coming together, supporting each other and of professionals guiding with empathy and their expertise, and of ecosystems slowly becoming more inclusive.

Why work with US

To provide hope and support to parents as primary caregivers of children touched by autism, down syndrome and other developmental disabilities.

To build an evolving ecosystem and a strong interactive community of all stakeholders including health and education providers, non-governmental organizations, and other families.

To drive the reach countrywide through the power of digital technology and innovation, in an understood language.

About Nayi Disha

Nayi Disha is a progressive non-profit that leverages technology and works as a lifelong partner for families affected by Autism and other developmental disabilities. Since our inception in 2015, we have established ourselves as a credible resource for families and reached over 9,00,000 people across the country. With IDD, building a strong growing community of 70,000+ families. Visit our mobile-first multi-lingual platform for more information. We have an exciting journey ahead at Nayi Disha and a vibrant, committed, and enthusiastic team with a supportive work culture.

Job Purpose

The Team Lead – Service Provider Directory (SPD) will lead and strengthen Nayi Disha’s nationwide network of doctors, therapists, educators, hospitals, NGOs, schools, therapy centres, and other professionals supporting individuals with Intellectual and Developmental Disabilities (IDD).

The role involves team leadership, provider outreach, stakeholder engagement, quality assurance, and network expansion to ensure the directory remains accurate, verified, and accessible for families across India.

The individual will play a key role in expanding the provider ecosystem, especially across Tier 2 and Tier 3 cities, while maintaining high standards of verification, communication, and relationship management.

Team Management & Operations

• Lead and manage the day‑to‑day operations of the SPD team.
• Develop annual work plans, monthly targets, activity trackers, and execution plans.
• Monitor team performance and ensure timely achievement of goals.
• Drive onboarding and registration of new service providers through outreach, parent networks, and stakeholder engagement.
• Achieve monthly provider registration targets across regions.
• Expand the provider network across therapists, educators, hospitals, NGOs, schools, therapy centres, and related stakeholders.
• Lead outreach initiatives in Tier 2 and Tier 3 cities to improve accessibility for families.

Quality Check (QC) & Verification

• Conduct regular quality checks and provider verification processes to ensure profile authenticity and accuracy.
• Review, verify, approve, and publish provider profiles and reviews on the Nayi Disha Directory.
• Coordinate with providers for documentation, profile updates, corrections, and follow‑ups.
• Ensure adherence to organizational guidelines, quality standards, and ethical practices.

Stakeholder Engagement & Relationship Management

• Build and maintain strong relationships with service providers and professionals across regions.
• Maintain regular communication with stakeholders through calls, emails, meetings, and WhatsApp groups.
• Support implementation and awareness of organizational policies, including the Open Door Policy (ODP) and Child Protection Policy (CPP).
• Represent Nayi Disha at healthcare, education, and community events.

Events, Networking & Community Building

• Plan and coordinate networking initiatives such as Therameet sessions, webinars, Meet & Greet events, and awareness programs.
• Collaborate with internal teams on outreach campaigns, partnerships, and event execution.

Reporting & Documentation

• Prepare monthly, quarterly, and annual reports on registrations, outreach activities, quality checks, stakeholder engagement, and team performance.
• Support the collection of parent feedback, testimonials, surveys, and impact stories.

Desired Profile

Knowledge

• Bachelor’s or Master’s degree in any field, preferably from a psychology background.
• Candidates from Psychology, Social Work, Healthcare, Education, or related backgrounds will be preferred.
• Prior experience in managing teams, outreach activities, or community engagement initiatives will be an added advantage.

Specific Skills

• Strong communication and relationship management skills.
• Ability to lead teams and manage multiple projects simultaneously.
• Attention to detail and ability to maintain quality standards.
• Ability to work independently and collaboratively in a fast‑paced environment.

Experience

• 4–7 years of experience in program coordination, stakeholder management, outreach, or team management.
• Prior experience in nonprofit, social impact, startup, healthcare, disability, or education sectors is preferred.
• Experience managing teams or community engagement initiatives will be an added advantage.

If you are passionate about making a difference and driving organizational success through HR excellence, we would love to hear from you!

Apply today by sending your resume to [e-mail].