Program Coordinator Hisar, Haryana

Noora Health; Hisar; On-site; INR 420,000 - 640,000; Full time

Job summary

Noora Health is seeking a Program Associate to drive the Care Companion Program with government and hospital partners in Haryana. You will manage end-to-end operations, coordinate with public and private partners, and ensure training, monitoring, and iterative design activities are delivered effectively.

You will work closely with government staff, utilize MS Office and Drive tools, and travel to district hospitals as needed. English and Hindi fluency is required.

Qualifications

• Heavy project-based travel to district hospitals.

Responsibilities

• Manage end-to-end operations of YosAid program at identified hospital partners (60%).
• Monitor CCP in partner hospitals (20%).
• Support trainer activities and ToT modules (10%).
• Support in program iterations and testing (10%).

Skills

Project management

Stakeholder liaison

MS Office

Public health experience

Travel readiness

Education

MPH/MHA/MBA/MBBS/MSW/BDS/BPT/BAMS/BUMS (management background)

Tools

MS Office

Google Drive

Job description

WHO WE ARE

YosAid Innovation Foundation works with health systems in India to promote innovative healthcare practices and skills among the patients and their families.

As part of this effort, YosAid has partnered with Noora Health to implement the Care Companion Program in India and support Noora Health’s mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 51.4 million caregivers and patients across 16,000+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.

WHAT YOU WILL DO

The objective of this role is to develop a constructive, interactive, continuous and adaptable knowledge-building system for the population accessing public healthcare. As a Program Associate, you will play a critical role in managing the engagement of the Care Companion Program with our partners.

• You want to democratize the healthcare system and are an exceptional problem-solver. You are, of course, a team player and excellent communicator, but you are also an independent and creative thinker, with no problem taking the reins through to completion. You are a doer and a go-getter.
• You love checklists. You don’t like to sit behind shiny glass panels building imaginary plans all day.
• You like to hit the ground running, get your hands dirty and if required, jump in knee-deep waters to not just figure out the problem, but lead from the front to solve it.
• You are diplomatic, treat others with humble kindness, while possessing the confident leadership skills necessary to build capacity on the teams that you manage. You are able to manage relations with government staff in a sensitive manner at the same time ensuring their training outcomes are met.
• Any other program related work assigned by manager
• Work closely with govt stakeholders for the advocacy and success of program

1. Manage end-to-end operations of YosAid program at identified hospital partners (60%):

• Support Program Managers/Lead Trainers in the implementation and maintenance of the Care Companion Program. The operations of our program are divided into different phases that include both on-site implementation (requiring travel) and off-site support. You will be closely involved in each of these phases.
• Be the primary coordinator for a set of partners, which can include both public and private hospitals. This will require client management, people management, analytical and problem-solving skills.
• Represent CCP at programme related coordination meetings and similar activities2.

2. Monitoring of the CCP in partner hospitals (20%)

• Quantitative Monitoring: Actively monitor the output data for the assigned hospitals and work along with the program manager to address the operational challenges identified during the monitoring process.
• Qualitative Monitoring: Conduct class quality audits for a randomly selected set of hospitals every month.3.

3.Support training of the trainer activities at identified hospital partners (10%):

1. Support the Master Trainers/Lead Trainers in delivering the ToT modules for the different content areas in the local language
2. Identify the need for booster training sessions and coordinate its logistics.

4.Program Iterations/Product Testing(10%)

• Work with our in-house team of designers and content creators to implement our experimental design activities in the hospital partners
• Gather feedback on the experiments conducted by the team, supporting them in making various operations/content decisions

WHO ARE WE LOOKING FOR

• The position requires heavy project based travel to various district hospitals in the given state. Travel may be for an extended duration and sometimes require relocation to another region of the state.
• To build good partner relations and liaising with key stakeholders to ensure smooth implementation of the program.
• Ensure to complete the necessary documentation process by working in coordination with the NHM and YAIF team.
• Support in program advocacy and capacity building of the staff.
• Support in ground implementation by supportive supervision and hand holding of trainers at hospital level.
• You will be located in Haryana
• Language criteria: English & Hindi (applicant should have fluency in the native language of the state and candidates without above-mentioned language proficiency need not apply)
• Healthcare or management background (MPH, MHA, MBA, MBBS, MSW, BDS, BPT, BAMS, BUMS, with management background)
• Proficiency in MS Office/G-drive, common computer applications
• Professionals with field level experience of public health management/health department & are encouraged to apply
• 2-3 years of relevant work experience, or working in public health projects & Government institutions.

WHAT WE VALUE :

We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities among many others. We encourage people from all backgrounds to apply for positions at YosAid.