Operations Manager – Sehore

Nayi Disha; Sehore; On-site; INR 450,000 - 750,000; Full time

Job summary

Nayi Disha is seeking an Operations Manager to lead day-to-day field operations for a developmental program targeting early caregiver support for children 0-6 years old in India. You will guide planning, execution, and quality, while coordinating with government stakeholders and partners.

The role requires strong people management, data-driven oversight, and hands-on delivery in field settings, with frequent travel and cross-luction coordination with Anganwadi staff and other frontline workers.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• Minimum 5 years of relevant field experience.
• Experience working with government departments and frontline workers.

Responsibilities

• Lead field-level planning and execution across project locations.
• Mentor and manage field coordinators and frontline staff.
• Monitor quality, collect data, and ensure timely reporting.
• Coordinate with government stakeholders and partner organisations.
• Support training, capacity-building, and SOP adherence.
• Oversee tools adoption and process improvements.
• Drive scale-up and strengthen government ownership.

Skills

Operations management

Team management

Stakeholder management

Communication

Data interpretation

Education

Bachelor’s/Master’s in Social Work / Development Studies / Public Health / Management

Tools

MS Office

Google Workspace

Job description

In 2015, Nayi Disha’s journey began with a core belief that family caregivers are the true changemakers in the lives of their children.For the past 10 years, we have been focused on building a thriving and evolving community and ecosystem where parents andcaregivers are well-informed, guided and supported.

Our work tells the story of thousands of caregivers who have found strength, support, and solidarity in moments ofconfusion and isolation. It’s the story of children and adults with intellectual and developmental disabilities(IDDs) whom we aim to keep empowering with better access to services, verified information, and awareness oftheir rights. It’s also the story of communities coming together, supporting each other and of professionalsguiding with empathy and their expertise, and of ecosystems slowly becoming more inclusive.

Why work with US

To provide hope and support to parents as primary caregivers of children touched by autism, down syndrome and other developmental disabilities.

To build an evolving ecosystem and a strong interactive community of all stakeholders including health and education providers, non-governmental organizations, and other families.

To drive the reach countrywide through the power of digital technology and innovation, in an understood language

About Nayi Disha

Nayi Disha is a progressive non-profit that leverages technology and works as a lifelong partner for families affected by Autism and other developmental disabilities. Since our inception in 2015, we have established ourselves as a credible resource for families and reached over 6,00,000+ people across the country. With (IDD), building a strong growing community of 48,000+ families. Visit our mobile-first multi-lingual platform for more information. We have an exciting journey ahead at Nayi Disha and a vibrant, committed, and enthusiastic team with a supportive work culture

Job Purpose

We want to establish early support systems to empower family caregivers of children identified with delays or at risk of delays falling under the age group of 0 to 6 years.

Key objectives of the project are :

• Build capacity among frontline workers to do early identification of children with developmental delays and disabilities and deliver home-based caregiver effectively
• Early identification of children with developmental delays and disabilities through screening tool by Anganwadi workers
• Early caregiver support through home visits by Anganwadi workers

Role :

The Operations Manager will lead the day-to-day field operations of the project, ensuring effective implementation, team performance, quality, stakeholder coordination, and achievement of project milestones. The role will work closely with the Project Manager, Field Coordinators, government stakeholders, frontline workers, and implementation partners.

Job Description

1. Operations & Execution

• Lead field-level planning and execution across project locations
• Translate project plans, targets and SOPs into actionable field plans
• Track project milestones and address operational bottlenecks
• Ensure adherence to project processes and quality standards

2. Team Management

• Manage and mentor field coordinator
• Set clear targets, review performance and drive accountability
• Conduct regular team reviews and support problem-solving
• Identify capacity gaps and coordinate required training and support

3. Monitoring & Quality

• Monitor implementation quality through regular field visits and reviews
• Track screening, home visits, caregiver engagement, and referral activities across locations
• Review field data and identify gaps requiring corrective action
• Use data and field insights to improve implementation
• Oversee training, refresher sessions and ongoing handholding of frontline workers
• Ensure effective adoption of project tools and approaches
• Support Field Coordinators in mentoring frontline workers

5. Government & Stakeholder Coordination

• Coordinate with WCD and other government stakeholders at the state, district and block level
• Support coordination with DEIC, DDRC, NIMHR, and other referral partner
• Represent the project in relevant review meetings and stakeholder engagements
• Strengthen government ownership and referral linkages

6. Data, Reporting & Documentation

• Monitor dashboards and project indicators
• Ensure timely and accurate reporting from field teams
• Prepare operational updates and review presentations
• Document field challenges, learnings, and best practices

7. Problem Solving & Scale-up

• Identify operational risks and drive timely solutions
• Recommend improvements to tools, processes, and workflows
• Document learnings and contribute to strengthening systems for scale-up and government ownership

Desired Profile

Knowledge

• Bachelor’s/Master’s degree in Social Work, Development Studies, Public Health, Management, or a related field

Specific Skills

• Strong operations and team-management skills
• Excellent communication and stakeholder-management skills
• Strong problem-solving and coordination skills
• Data interpretation and reporting skills
• Proficiency in MS Office/Google Workspace and digital tools

Experience

• 5+ years of relevant experience in the development/social sector-public health/ ECD/ disability/ community programmes
• Experience managing field teams and working across multiple locations
• Experience working with government departments and frontline workers such as AWWs/ASHA/ANMs
• Experience in project operations, monitoring, and stakeholder coordination
• Willingness to travel frequently
• Ability to work in a field-based environment