Team Lead - SCM Quality Control

Tata Consultancy Services Limited; Pune District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Tata Consultancy Services in Pune is seeking a Team Lead for SCM Quality Control to drive end-to-end QC operations and ensure compliance with CTQs and SOPs. The role involves reviewing audits, identifying quality gaps, and implementing corrective actions while maintaining SLA/KPI targets.

The candidate should excel in analytical thinking, problem solving, and communication across all levels, with a proactive and collaborative mindset.

Responsibilities

• Lead end-to-end Quality Control operations.
• Ensure adherence to CTQs, SOPs, policies, and compliance requirements.
• Review audit findings, identify quality gaps, and recommend corrective actions.
• Prepare RCAs and 5 Whys for errors with preventive actions.
• Ensure team deliverables are completed on time and compliant with standards.
• Maintain compliance with SLA and KPI targets.
• Identify process gaps and opportunities for improvement.
• Exceed daily/weekly/monthly targets on TAT and accuracy.
• Demonstrate proactive conflict resolution and strong communication.
• Showcase excellent analytical and problem-solving skills.
• Communicate effectively at all levels with intellectual curiosity.

Job description

TCS Pune is hiring Team Lead - SCM Quality Control

Role & responsibilities

• Strong understanding of end to end cycle of Supply Chain (PR, PO creation, amendments, Vendor Master creation, modification, material, pricing updation)
• Lead end-to-end Quality Control operations
• Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.
• Review audit findings, identify quality gaps, and recommend corrective actions.
• Adherence of daily audits are being performed and reported out to internal and external stakeholders
• Prepare RCAs, 5Whys for the errors with strong preventive action
• Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately
• Ensure compliance to all SLA and KPI targets
• Identify process gaps and improvement opportunities
• Handle internal reporting, adherence to SLAs
• Exceed daily / weekly / monthly targets on Teams TAT and Accuracy Addon Requirements
• Demonstrated proactive, positive conflict resolution skills.
• Excellent analytical and problem-solving skills
• Excellent communicator at all levels
• Intellectual curiosity, appetite to do things better and proactive nature.