Quality Supervisor

HDB Financial Services; Chennai; Vor Ort; INR 1.000.000 - 1.600.000; Vollzeit

Zusammenfassung

HDB Financial Services Ltd. is seeking a Quality Auditor Lead to own the Quality process across CTMO centers, ensuring adherence, reporting, and continuous improvement. You will coordinate with Operations, prepare process amendments, and support sales optimization through quality initiatives.

The role requires strong knowledge of quality audits, excellent MS Excel skills, and hands-on experience in leading audit teams. Travel to centers may be required, and a graduate degree is essential.

Qualifikationen

• Minimum 5 years of Quality Audit experience or relevant profile with 8 years overall experience
• Knowledge of quality audits and parameters
• Strong PC skills, especially MS Excel
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Decision-making capability and graduate from a recognized university

Aufgaben

• Act as single point of contact for Quality processes across CTMO centers (Process, Dialer, Soft skills, etc.)
• Publish regular and ad-hoc quality progress reports for stakeholders and management
• Coordinate with Operations to ensure process adherence and customer experience
• Prepare and update Quality processes and scoring sheets regularly
• Develop strategies to support Operations and other departments to maximize sales
• Coordinate with Quality Auditors across locations; travel may be required
• Ensure timely hiring of Quality Auditors and manage absenteeism impact
• Provide training coordination with product Q&A and audit auditors
• Deliver overall improvement in Quality performance

Kenntnisse

Quality audits

MS Excel

Communication

Time management

Decision making

Organizational skills

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Role & responsibilities

• An overall SPOC for the Quality process across all CTMO centers Process, Dialer, Soft skills etc.
• Publish regular / Adhoc reports on overall quality progress to respective stake holders, including management. Few of the regular reports would be
• Process Quality
• Improvement Areas & proposed actions
• Bottom Quartile & actions taken on improvement
• Customer voice & proposed actions / improvement required
• Coordinate with Operations team to ensure the process adherence and customer experience
• Prepare and make amendments in Quality process, scoring sheet etc. at a regular frequency & as per requirement
• Prepare strategy and support Operations & other departments to maximize Sales
• Coordinate with all the Quality Auditors at different locations and ensure a team work. May require to travel at the locations as well
• Ensure that the required Quality Auditors hiring is closed within timelines and in case of any absenteeism atany location, process is not impacted
• Need to deliver an overall improvement over Quality
• Coordinate with Training team over product Q&A
• Audit the Auditor and share feedback, if required

Preferred candidate profile

• Minimum 5 year of Quality Audit OR relevant profile experience and 8 years of overall experience
• Knowledge of Quality audits and parameters
• Good PC skills, especially MS Excel
• Good communication skills - verbal and written
• Organizational and time-management skills
• Decision-making skills
• Graduate for recognized university