Team lead – Quality control HRO – Pune - GO/JC/4635/2026

Golden Opportunities; Maharashtra; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Golden Opportunities in Pune is seeking a Team Lead for Quality Control HRO with 4+ years of relevant experience. The role requires deep knowledge of H2R processes, audits, and compliance, and offers a challenging environment with responsibilities across end-to-end QC operations, SLAs, and KPI adherence.

The candidate will lead a team, review audit findings, and drive process improvements using SAP, MS Office, and Advanced Excel, supporting HR operations globally.

Qualifications

• Must have 4+ years in Quality Control HRO processes.
• Lead end-to-end Quality Control operations within HRO.
• Ensure adherence to CTQs, SOPs, policies, and compliance.
• Review audit findings and propose corrective actions.
• Daily audits to be performed and reported to stakeholders.
• Prepare RCAs and 5 Whys for errors with preventive actions.
• Ensure deliverables meet SLAs and KPIs.
• Identify process gaps and improvement opportunities.

Responsibilities

• Lead end-to-end Quality Control operations in HRO processes.
• Ensure adherence to CTQs, SOPs, policies, and compliance.
• Review audit findings and recommend corrective actions.
• Adhere to daily audits and report to stakeholders.
• Prepare RCAs and 5 Whys for errors with preventive actions.
• Ensure team deliverables meet SLAs/KPIs.
• Identify process gaps and improvement opportunities.
• Handle internal reporting and adherence to SLAs.

Skills

HRO

Quality Control

H2R

Hire to Retire

HR operations

MDM

Employee benefits

Talent Acquisition

Education

Bachelor’s degree

MBA or equivalent

15 years education

Tools

SAP

MS Office

Advanced Excel

Job description

Job Title:

Team lead – Quality control HRO

Job Location:

Pune

Work Model:

Mandatory Work from Office

Candidate Expectations

Total and Relevant work Experience of 4+ years in Quality Control HRO Process.

Candidate Location -

Anywhere in India

Candidate Industry

(BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Education and Certification

Qualification: Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.

Detailed Job Description

• Strong understanding of end-to-end cycle of H2R (MDM, Employee benefits, Talent Acquisition, Statutory audits)
• Lead end-to-end Quality Control operations
• Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.
• Review audit findings, identify quality gaps, and recommend corrective actions.
• Adherence of daily audits are being performed and reported out to internal and external stakeholders
• Prepare RCAs, 5Whys for the errors with strong preventive action
• Ensure all team deliverables are completed in due time and compliant to relevant standards and policies and reported accurately
• Ensure compliance to all SLA and KPI targets
• Identify process gaps and improvement opportunities
• Handle internal reporting, adherence to SLAs
• Exceed daily / weekly / monthly targets on Teams TAT and Accuracy
• Demonstrated proactive, positive conflict resolution skills.
• Excellent analytical and problem-solving skills
• Excellent communicator at all levels
• Intellectual curiosity, appetite to do things better and proactive nature.
• Good understanding of H2R processes.
• Knowledge of various ERPs’- SAP, MS Office, Advanced Excel

Key Skills

HRO, Quality Control, H2R, Hire to Retire, HR operations, MDM, Employee benefits, Talent Acquisition.

Other Remarks

Open to work in global timing

Documents Mandatory- Personal, Academic and professional