Transactional Quality Lead

Talentbridge; Mysuru; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Talentbridge in Mysore is seeking a Quality Governance Lead to mentor and manage QA teams, drive Six Sigma initiatives, and ensure adherence to quality frameworks and customer expectations.

You will lead reviews, audits, and KPI reporting and collaborate with Training and Analytics to implement improvements across programs. The role demands 5–8 years in QA/Quality/Operational Excellence with at least 2 years in people management, a Bachelor's degree, and strong stakeholder skills.

Qualificações

• 5-8 years of experience in Quality, QA, Audit, Governance, or Operational Excellence
• At least 2 years in a people management role
• Bachelor's degree in any discipline; strong knowledge of quality systems and governance practices
• Experience in Transactional Quality Management and stakeholder handling
• Proficiency in data analysis, dashboard creation, MIS reporting, and process performance management

Responsabilidades

• Lead and manage Quality Analysts, Team Leaders, and quality governance activities across assigned programs.
• Conduct reviews, huddles, and governance meetings to align teams on quality objectives and process updates.
• Drive calibration governance, dispute management, and interpretation of quality standards.
• Oversee transaction monitoring, audits, and ensure high accuracy in outputs.
• Develop pilots/POC methodologies, define success criteria, and report results.
• Partner with Training and Analytics teams to drive coaching, dashboards, and data-driven decisions.

Conhecimentos

Quality management

Quality assurance

Audit

Governance

Operational excellence

Stakeholder management

Formação académica

Bachelor's degree

Ferramentas

Lean Six Sigma

RCA/CAPA tools

Descrição da oferta de emprego

Role & responsibilities

Lead and manage Quality Analysts, Team Leaders, and quality governance activities across assigned programs. Conduct regular reviews, huddles, and governance meetings to align teams on quality objectives, performance,and process updates. Ensure adherence to quality frameworks, audit standards, compliance requirements, and customer expectations. Drive calibration governance, dispute management, and consistent interpretation of quality standards. Oversee transaction monitoring activities and ensure timely completion of audits with high accuracy. Analyze quality performance trends and identify opportunities for process improvement. Conduct deep-dive analyses on Bottom Quartile (BQ) populations and develop targeted improvement plans. Review and approve RCA and CAPA actions for critical quality gaps. Partner with Training teams to identify learning needs and drive focused coaching interventions. Drive initiatives to improve FTR, Internal Quality, External Quality, Productivity, and Compliance metrics. Lead end-to-end Proof of Concept (POC) and pilot implementation activities. Design pilot methodologies, workflows, review structures, and performance measurement frameworks. Define success criteria, quality metrics, error classifications, and reporting mechanisms for pilots. Conduct pilot reviews, identify edge cases, document findings, and share recommendations with stakeholders. Collaborate with clients and internal stakeholders for process updates, validation, and implementation approvals. Ensure smooth transition of successful pilots into Business-as-Usual (BAU) operations. Develop and present Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), Quality Dashboards, MIS reports, and governance presentations. Monitor quality, productivity, and operational metrics through robust reporting mechanisms. Translate data into actionable insights and recommendations for leadership and business stakeholders. Partner with Analytics teams to enhance reporting frameworks and drive data-backed decision-making. Apply Lean and Six Sigma methodologies to improve transaction quality and operational effectiveness. Identify automation opportunities and implement innovative solutions to improve efficiency and governance. Collaborate with Operations, Training, Analytics, Technology, and Client teams to drive business outcomes. Lead customer reviews, governance discussions, and quality performance presentations. Mentor and coach team members to build quality management and analytical capabilities. Drive recognition programs that encourage innovation, ownership, and continuous improvement.

Preferred candidate profile

Minimum 5-8 years of experience in Quality, Quality Assurance, Audit, Governance, or Operational Excellence Functions with at least 2 years in a people management role. Bachelor's degree in any discipline. Proven experience in Transactional Quality Management and stakeholder handling. Experience in managing Proof of Concepts, pilot programs, process transitions, or change implementations. Strong knowledge of quality management systems, RCA, CAPA, calibration, and governance practices. Proficiency in data analysis, dashboard creation, MIS reporting, and process performance management. Excellent communication, presentation, and client management skills. Strong analytical thinking, problem-solving, and decision-making capabilities. Demonstrated ability to influence stakeholders and drive cross-functional initiatives. Work location: Mysore | 6 Days Working in a Week, General shift with flexibility to support business and client requirements.