AGM-H2R-Pune - GO/JC/4795/2026

Golden Opportunities; Maharashtra; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Golden Opportunities in Pune seeks an AGM-H2R to lead end-to-end HR Shared Services delivery for global Hire-to-Retire processes. The role drives governance, customer partnerships, and transformation initiatives in a fast-paced outsourcing environment.

The candidate will oversee workforce planning, delivery performance, and financial accountability while promoting compliance and continuous improvement across the account.

Qualifications

• Total work experience of 16+ years in global Hire-to-Retire operations.
• Experience in delivery management with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment
• Flexible with Global work timings

Responsibilities

• Delivery Leadership: Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring service levels and customer satisfaction objectives.
• Governance: Establish robust governance frameworks for operational excellence, accountability, compliance, and predictable service outcomes.
• Customer & Stakeholder Management: Act as the primary delivery leader for customer engagements with client stakeholders.
• Transformation & Cognitive Operations: Define and execute the roadmap for Cognitive HR Operations with automation and AI capabilities.
• Workforce & Talent Leadership: Own workforce planning, staffing strategy, and talent management across the account.
• Financial & Commercial Accountability: Own account-level financial performance including revenue realization and cost optimization.
• Risk, Compliance & Controls: Ensure delivery compliance and mitigate operational risks.

Skills

H2R

HTR

Hire to Retire

HRO Operations

Global HRO

Workday

HRO Service Delivery

Transformation

RPA

AI/ML Solutions

Digital Transformation

Education

Bachelor’s degree

MBA

Tools

Delivery software

ERP systems

Job description

Job Title: AGM-H2R

Locations: Pune

Work Model: Work from office

Candidate Expectation

• Total work experience of 16+ years of Global Hire to Retire Operations.
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment
• Flexible with Global work timings

Qualification: Any graduate

Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.

Preferred Candidate Industry: Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description

Delivery Leadership

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives.

Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes.

Customer & Stakeholder Management

Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner.

Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.

Transformation & Cognitive Operations

Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models.

Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance.

Workforce & Talent Leadership

Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account.

Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements.

Financial & Commercial Accountability

Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives.

Identify opportunities for account expansion, service transformation, and value creation through continuous innovation.

Risk, Compliance & Controls

Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.

Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Key Skills

Mandatory: H2R, HTR, Hire to Retire,HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML Solutions

Good to Have: Lean six Sigma, Process Excellence