Senior Manager - HRO practice - GO/JC/4699/2026

Golden Opportunities; Pune District; On-site; INR 400,000 - 800,000; Full time

Job summary

Golden Opportunities in Bangalore seeks a Senior Practice Lead – HRO Practice to drive strategy, growth and transition excellence across HR services. You will lead cross-functional teams, shape the HRO roadmap and oversee complex payroll, data management, benefits, talent acquisition and learning initiatives.

The role requires 14–16 years in BPO/professional services with 8–10 years in HRO, strong governance, solution design and client engagement skills, and the ability to work with global teams

Qualifications

• Experience in HRMS/ERP like SAP, SuccessFactors, Workday.
• Graduate in any stream.
• HRO domain experience including global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning.
• Experience in multi-country payroll processing is a plus.
• Results-driven with ability to work with cross-functional teams remotely.

Responsibilities

• Strategy Planning, Business Development And Transition Management.
• Understand HR processes in Payroll, Workforce Administration, Recruitment, RPO or Learning Management.
• Partner with transition team and delivery excellence to ensure robust transition organization.
• Provide support to Sales and Account teams to create a pipeline of clients and grow revenue.
• Provide expert view on trends in HRO to differentiate and position the practice with analysts/clients.
• Anchor governance to adhere to the Practice governance model.
• Improve domain-specific process efficiency and gross margin.
• Experience in generating demand/pipeline and establishing client contacts.
• Coordinate with Technology Group for requirements gathering, testing and UAT.
• People management and training for domain skills.
• Execute development and roll-out of domain training programs.
• Create career development and succession planning for direct reports.
• Review career development methodology to ensure employee engagement.
• Accountable for metrics like Employee Satisfaction and Attrition.

Skills

HRO

Transformation

COE

Solutions

Education

Master's degree

Graduate

Tools

SAP

SuccessFactors

Workday

ADP Streamline

Dayforce

Job description

Job Details

Job Title: Senior Practice Lead – HRO Practice

Job Location: Bangalore

Work Model: Work from Office

Candidate Expectations

Total Experience and Relevant Experience – Minimum of 14-16 years of BPO or professional services experience with 8-10 years of HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning

Candidate Location: Anywhere

Skills – HRO, Transformation, COE, Solutions

Candidate Industry – BPO / KPO

Diversity – Any

Education and Certification

Qualification: Master degree preferred

Job Responsibility

Strategy Planning, Business Development And Transition Management

Requires understanding of the workings of HR Processes in Payroll, Workforce Administration, Recruitment, RPO or Learning Management

Partner with transition team and delivery excellence, transformation projects, etc., to ensure a robust transition organization to manage transitions involving deep HRO domain capabilities

Provide support to the Sales team and Account management teams based on an in-depth understanding of a specific domain within the Practice to create a pipeline of clients and grown revenue

Provide expert view on trends in HRO domain based on domain expertise to differentiate and position the practice with analysts/clients/deal consultants

Anchors internal governance (such as best practice sharing sessions, practice forums etc.) to adhere to the Practice governance model

Improve domain specific process efficiency and effectiveness to enhance productivity and gross margin

Experience in generating demand / pipeline and establishing client contacts on a proactive basis inside and out of existing accounts

Experience with working with cross-functional teams remotely – excellent communication, organization, and project management skills required

Provides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.

Works In Coordination With Technology Group Who Support The Project And Manages The Requirement Gathering, Testing, Sign Off And UAT From The Client For The Changes In The Processes. People Management

Carry out functional domain intensive training to get the appropriate domain skilled resources

Execute development and roll-out of domain training programs either internally or its partnership with external vendors to build competency within the Practice

Creates career development & succession planning for direct reports

Reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.

Accountable for metrics like Employee Satisfaction and Attrition.

Must Have

Graduate in any stream

HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning

• Experience in HRMS/ERP like (SAP, SuccessFactors, Workday etc.)

Experience on Payroll systems such as ADP Streamline, Celergo, SAP Payroll, CGI, Lessorlon, Decidium or Dayforce

Results and deadline driven

Experience in Solution Design, Business Development and Transition Management

Experience in managing operations in third party environment Good to have

Experience in multi country payroll processing will be an advantage

Certifications in HR will be an advantage

Six sigma green belt trained will be preferred

Exposure to WFM tools would be a plus.

Good to have

Experience in multi country payroll processing will be an advantage

Certifications in HR will be an advantage

Six sigma green belt trained will be preferred

Exposure to WFM tools would be a plus.