Team Lead - Pre Admissions

Lakshyaedu; Kottayam; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Lakshyaedu in India is seeking a Team Leader – Career Specialist to manage a team of sales professionals focused on student enrollments for online and offline learning programs. You will drive sales performance, mentor team members, monitor KPIs, and ensure effective lead management and customer engagement.

Responsibilities include coaching, performance reviews, and handling escalations, while coordinating with Marketing, Operations and Academic teams to improve conversion and customer

Qualifications

• 3–5 years of Inside Sales / Education Sales experience.
• Minimum 1–2 years in leading a sales team.
• Strong tele-sales, lead conversion, and target-driven background.
• Hands-on experience with CRM tools and MS Office.
• Experience in education, EdTech, or IT services sales is a plus.
• Strong leadership, communication and people management.
• Excellent verbal and written English communication.

Responsibilities

• Lead, coach, and motivate a team of Career Specialists to hit enrollment and revenue targets.
• Conduct performance reviews, team meetings and training sessions.
• Handle escalations from parents/students and assist in complex cases.
• Ensure adherence to processes, discipline and timelines.
• Drive enrollments via inbound and outbound calls to parents and students.
• Meet daily, weekly and monthly team targets.
• Personally manage high-priority leads when required.
• Ensure follow-up and conversion of assigned leads.
• Monitor call quality, lead conversions, and CRM data accuracy.
• Maintain lead databases, MIS, and reports; analyze trends and actions.

Skills

Leadership

Tele-sales

CRM tools

MS Office

English communication

Tools

MS Office Suite

CRM software

Job description

The Team Leader – Career Specialist is responsible for managing a team of sales professionals focused on student enrollments for online and offline learning programs. The role involves driving sales performance, mentoring team members, monitoring KPIs, and ensuring effective lead management and customer engagement.

Key Responsibilities

• Lead, coach, and motivate a team of Career Specialists to achieve enrollment and revenue targets.
• Conduct regular performance reviews, team meetings, and training sessions.
• Handle escalations from parents/students and support the team in complex cases.
• Ensure adherence to company processes, discipline, and timelines.
• Drive enrollments through inbound and outbound calling to parents and students.
• Ensure achievement of daily, weekly, and monthly team targets.
• Personally manage high-priority or critical leads when required.
• Ensure effective follow-up and conversion of assigned leads.

Operations & Process Management

• Monitor call quality, lead conversion ratios, and CRM data accuracy.
• Ensure proper maintenance of lead databases, MIS, and reports. "
• Analyze performance trends and implement corrective action plans.
• Align weekly deliverables and sales expectations with management.
• Coordinate with Marketing, Operations, and Academic teams to improve conversion and customer experience.
• Prepare and present regular performance and productivity reports.
• Support hiring, onboarding, and training of new team members.

Desired Candidate Profile

• 3– 5 years of experience in Inside Sales / Business Development / Education Sales.
• Minimum 1–2 years of experience handling a sales team.
• Strong experience in tele-sales, lead conversion, and target-driven environments.
• Hands-on experience with CRM tools and MS Office (Excel, Word, Outlook, PowerPoint).
• Prior experience in education, EdTech, or IT services sales is an added advantage.
• Strong leadership, communication, and people management skills.
• Result-oriented, self-motivated, and able to work under pressure.
• Excellent verbal and written communication skills in English.