Supervisor

Global Tech Institute Of Management; New Delhi; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Global Tech Institute Of Management is seeking an Admission Team Leader to drive admissions in our EdTech ecosystem. You will lead a counsellor team, monitor KPIs, and coordinate with university partners to ensure smooth enrollment processes.

The role requires 2–5 years in education sales/admissions, with strong leadership, CRM proficiency, and excellent Hindi/English communication. You will work on targets and revenue growth within an online/education setting.

Qualifications

• Experience: 2–5 years in education sales/admissions, preferably in Online/Distance Education or EdTech.
• Leadership: Proven experience managing and motivating a team of admission counsellors/telecallers.
• Sales skills: Strong lead conversion, follow-up, negotiation, objection handling, and admission-closing skills.
• Target orientation: Comfortable working with monthly admission and revenue targets.
• Communication: Excellent verbal and written communication in Hindi and English.
• CRM knowledge: Experience using CRM/lead-management systems and maintaining accurate follow-up records.
• Performance management: Ability to monitor team KPIs, identify gaps, and improve conversion rates.
• University knowledge: Understanding UG/PG programs, online education, university admission processes, and documentation.
• Problem solving: Capable of handling escalations and supporting counsellors in difficult cases.
• Preferred: Candidates from EdTech, Higher Education, Online Education, or Admission Consulting backgrounds.

Responsibilities

• Handle team target and admission/revenue targets.
• Lead allocation and follow-up monitoring.
• Daily call and conversion tracking.
• Counsellor training and performance review.
• Hot/warm lead closure support.
• CRM and lead-pipeline management.
• Daily huddles and performance reporting.
• Counsellor motivation and escalation handling.
• Coordinate with university/operations teams.

Skills

Leadership

Sales skills

Target orientation

Communication

CRM knowledge

Performance management

University knowledge

Problem solving

Tools

CRM software

Job description

Role & responsibilities

For an EdTech / Online Education setup like Courselay, an Admission TL would typically handle:

• Team target & admission/revenue target
• Lead allocation and follow-up monitoring
• Daily call and conversion tracking
• Counsellor training and performance review
• Hot/warm lead closure support
• CRM and lead-pipeline management
• Daily huddles and performance reporting
• Counsellor motivation and escalation handling
• Coordination with university/operations teams

Preferred candidate profile

Preferred Candidate Profile Admission Team Leader

• Experience: 2–5 years in education sales/admissions, preferably in Online/Distance Education or EdTech.
• Leadership: Proven experience managing and motivating a team of admission counsellors/telecallers.
• Sales Skills: Strong lead conversion, follow-up, negotiation, objection handling, and admission-closing skills.
• Target Orientation: Comfortable working with monthly admission and revenue targets.
• Communication: Excellent verbal and written communication skills in Hindi and English.
• CRM Knowledge: Experience using CRM/lead-management systems and maintaining accurate follow-up records.
• Performance Management: Ability to monitor team KPIs, identify gaps, and improve conversion rates.
• University Knowledge: Understanding of UG/PG programs, Online/Distance Education, university admission processes, and documentation.
• Problem Solving: Capable of handling escalations and supporting counsellors in difficult cases.
• Preferred: Candidates from EdTech, Higher Education, Online Education, or Admission Consulting backgrounds.