Team Lead - outbound- US shifts

Jagmeet Singh Kohli; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Cab facility

Performance-based incentives

Complimentary meal

Annual bonus

Night shift allowance

Job summary

Jagmeet Singh Kohli is seeking a dynamic Team Lead for an International Voice Process team based in Tamil Nadu. The role focuses on leading a US-facing operation, driving targets, coaching the team, and ensuring top performance during US night shifts.

The ideal candidate will have 5+ years in international voice processes, strong English communication, and proven leadership experience to manage a team and deliver business results.

Qualifications

• Minimum 5+ years in International Voice Process.
• Experience in US Sales preferred.
• Strong English verbal and written communication.
• Proven team leadership and coaching experience.
• Willingness to work US Night Shifts.

Responsibilities

• Lead a team of associates to achieve and exceed targets.
• Coach, mentor, and develop team members for high performance.
• Handle customer escalations and ensure timely resolutions.
• Ensure adherence to process guidelines and quality standards.
• Track KPIs and report progress to Process Manager.

Skills

Team leadership

US sales experience

English communication

Performance targeting

Job description

We are looking for a dynamic, customer-focused, and target-oriented Team Lead to join our International Voice Process team. The ideal candidate should have strong experience handling US customers, excellent communication skills, and proven expertise in international sales and customer service. The candidate will be responsible for leading a team, achieving business targets, coaching team members, and ensuring consistent process performance. This role requires the candidate to work from the office in the US Night Shift.

Role & responsibilities

• Minimum 5+ years of experience in an International Voice Process, preferably with experience in US Sales.
• Hands-on experience in handling US International Voice Process.
• Strong verbal and written English communication skills.
• Proven experience in team handling with formal Team Lead experience.
• Prior experience in US Voice Process and International Sales.
• Strong ability to drive team performance and achieve business targets.
• Good understanding of sales, customer handling, and conversion techniques.
• Experience in product sales as a Team Lead will be preferred.
• Strong leadership, coaching, and people-management skills.
• Willingness to work in US Night Shifts.
• Age: Below 35 years.

Perks & Benefits

• Cab Facility, Performance-Based Incentives
• Complimentary Meal & Annual Bonus
• Night Shift Allowance applicable after the training period
• Career Growth Opportunities

Preferred candidate profile

Manage and lead a team of associates to achieve individual and team targets.

• Drive the team to meet and exceed sales and business targets.
• Monitor team performance and take appropriate actions to improve productivity.
• Coach, mentor, and groom team members to enhance their performance.
• Handle customer escalations and ensure effective resolution.
• Ensure adherence to process guidelines, quality standards, and business requirements.
• Track key performance metrics and share regular performance updates with the Process Manager.
• Identify performance gaps and implement appropriate improvement plans.
• Motivate the team and maintain high levels of engagement and productivity.
• Support the team in achieving business demand and operational goals.
• Ensure effective customer handling and maintain a strong focus on customer satisfaction.
• Report to the Process Manager and work closely with the leadership team to achieve process objectives.