Team Lead - International Voice: US Sales

Transinnate Solutions; Coimbatore District; On-site; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Cab Facility

Performance-Based Incentives

Complimentary Meals

Annual Bonus

Night Shift Allowance

Job summary

Transinnate Solutions in Coimbatore is seeking a Senior Team Lead for US Sales and International Voice Process. You will lead a team of associates, drive sales targets, and manage customer interactions with a focus on US clients. The role requires night shifts and office-based work in the US night schedule.

The ideal candidate has 5+ years in International Voice, strong English communication, and proven team-lead experience with a track record of achieving targets.

Qualifications

• Minimum 5+ years of experience in an International Voice Process.
• Hands-on experience handling US customers.
• Mandatory formal Team Lead experience with team-handling responsibilities.
• Experience in product sales as a Team Lead will be an added advantage.
• Strong verbal and written English communication skills.
• Willingness to work from the office in US Night Shifts.
• Age should be below 35 years.

Responsibilities

• Lead and manage a team of associates to achieve sales targets.
• Drive team performance, productivity and business conversions.
• Monitor performance metrics and implement improvement plans.
• Coach, mentor and develop team members to improve sales and customer-handling skills.
• Handle customer escalations and ensure timely resolution.
• Ensure adherence to process guidelines, quality standards and business requirements.
• Track team performance and share regular updates with the Process Manager.

Skills

International Voice

US Sales

Team Leadership

Sales Targets

English Proficiency

Customer Handling

Escalation Management

Job description

US Sales and International Voice Process - Must

About the Opportunity

We are hiring for a leading Business Process Management (BPM) company with a strong presence in the global business services industry. The organisation works with international clients to deliver customer experience, sales and business process solutions.

Key Responsibilities

• Lead and manage a team of associates to achieve individual and team sales targets.
• Drive team performance, productivity and business conversions.
• Monitor performance metrics and implement improvement plans.
• Coach, mentor and develop team members to improve sales and customer-handling skills.
• Handle customer escalations and ensure timely resolution.
• Ensure adherence to process guidelines, quality standards and business requirements.
• Track team performance and share regular updates with the Process Manager.

Required Skills & Experience

• Minimum 5+ years of experience in an International Voice Process.
• Hands-on experience handling US customers.
• Prior experience in US Sales and International Voice Process is preferred.
• Mandatory formal Team Lead experience with team-handling responsibilities.
• Experience in product sales as a Team Lead will be an added advantage.
• Strong verbal and written English communication skills.
• Proven ability to drive sales targets, conversions and team performance.
• Good understanding of sales techniques, customer handling and escalation management.
• Strong leadership, coaching and people-management skills.
• Willingness to work from the office in US Night Shifts.
• Age should be below 35 years.

Perks & Benefits

• Cab Facility
• Performance-Based Incentives
• Complimentary Meals
• Annual Bonus
• Night Shift Allowance (applicable after the training period)