Team Lead - International Voice Process

Talentien; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Cab facility

Performance-based incentives

Complimentary meal

Annual bonus

Night shift allowance

Career growth opportunities

Job summary

Talentien in Bengaluru, India is hiring for a leadership role in International Voice Process with a US sales focus. The role requires guiding a team, meeting aggressive sales targets, and maintaining high customer satisfaction. Night shifts are part of the schedule after training.

Strong leadership and English communication are essential. The job emphasizes coaching, performance monitoring, and alignment with process and business goals.

Qualifications

• 5+ years in International Voice Process.
• Experience in US Sales preferred.
• Hands-on experience in US International Voice Process.

Responsibilities

• Lead a team of associates to meet and exceed sales targets.
• Monitor performance and implement improvements.
• Coach and mentor team members to enhance performance.
• Handle customer escalations and ensure resolution.
• Ensure adherence to process guidelines and quality standards.

Skills

International Voice Process

US Sales

Team Lead

People Management

Customer Handling

Job description

Required Skills & Eligibility

• Minimum 5+ years of experience in an International Voice Process, preferably with
• Minimum 5+ years of experience in an International Voice Process, preferably with experience in US Sales.
• Hands‑on experience in handling US International Voice Process.
• Strong verbal and written English communication skills.
• Proven experience in team handling with formal Team Lead experience.
• Prior experience in US Voice Process and International Sales.
• Strong ability to drive team performance and achieve business targets.
• Good understanding of sales, customer handling, and conversion techniques.
• Experience in product sales as a Team Lead will be preferred.
• Strong leadership, coaching, and people‑management skills.
• Willingness to work in US Night Shifts.
• Age: Below 35 years.

Roles & Responsibilities

• Manage and lead a team of associates to achieve individual and team targets.
• Drive the team to meet and exceed sales and business targets.
• Monitor team performance and take appropriate actions to improve productivity.
• Coach, mentor, and groom team members to enhance their performance.
• Handle customer escalations and ensure effective resolution.
• Ensure adherence to process guidelines, quality standards, and business requirements.
• Track key performance metrics and share regular performance updates with the Process Manager.
• Identify performance gaps and implement appropriate improvement plans.
• Motivate the team and maintain high levels of engagement and productivity.
• Support the team in achieving business demand and operational goals.
• Ensure effective customer handling and maintain a strong focus on customer satisfaction.
• Report to the Process Manager and work closely with the leadership team to achieve process objectives.

Perks & Benefits

• Cab Facility, Performance-Based Incentives
• Complimentary Meal & Annual Bonus
• Night Shift Allowance – applicable after the training period
• Career Growth Opportunities

Skills: customer handling,productivity,voice process,leadership,team performance,international voice process,sales