Team Lead-International Voice Process-Immediate Openings

Sagility India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Two-Way Cab Facility Provided

Job summary

Sagility India is seeking a Team Leader for International Voice Process in Bengaluru. You will lead a team in a contact center, drive performance against KPIs, and coach members to deliver exceptional customer outcomes.

Eligibility includes 4+ years in an International Voice/Contact Center and at least 1 year in a Team Leader role. US night shifts are part of the schedule with Two-Way Cab provided.

Qualifications

• 4+ years of experience in International Voice/Contact Center.
• At least 1 year of Team Leader experience on papers.
• Strong knowledge of Productivity, Quality, Adherence, CSAT and People Management.
• Excellent communication, coaching and stakeholder management skills.
• Willing to work US Night Shifts with cab facility provided.

Responsibilities

• Manage day-to-day team operations and ensure service level targets are met.
• Monitor team performance and provide regular coaching and feedback.
• Drive employee engagement, productivity, and customer satisfaction.
• Handle escalations and support continuous process improvements.

Skills

Team Leadership

Coaching

Stakeholder Management

People Management

Education

Graduation

Job description

Team Leader - International Voice Process

We are looking for experienced Team Leaders to join our Contact Center Operations team.

Eligibility Criteria:

• Minimum 4+ years of experience in an International Voice/Contact Center environment.
• Must have at least 1 year of experience as a Team Leader on papers.
• Proven experience in handling a team, driving performance, and achieving operational KPIs.
• Strong knowledge of Productivity, Quality, Adherence, CSAT, and People Management.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to mentor team members, conduct performance reviews, and handle escalations effectively.
• Flexible to work in US Night Shifts (Two-Way Cab Facility Provided).
• Graduation is must
• Immediate Joiner preferred

Key Responsibilities:

• Manage day-to-day team operations and ensure service level targets are met.
• Monitor team performance and provide regular coaching and feedback.
• Drive employee engagement, productivity, and customer satisfaction.
• Handle escalations and support continuous process improvements.