Team Lead, Operations

ASSPL - Haryana; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Amazon is seeking a Team Lead to manage daily shift operations in its fulfillment environment, guiding associates to meet safety, quality and timeliness goals. The role emphasizes coaching, adherence to standard work, and proactive problem solving to uphold customer experience.

The candidate should hold a Bachelor's degree, be fluent in English, and have experience with MS Office and Excel, with at least 1 year in a customer-facing, warehousing, logistics or manufacturing setting.

Qualifications

• Bachelor's degree is required.
• Fluent in English (speaking, reading, writing).
• Experience with Microsoft Office products and Excel.

Responsibilities

• Daily management of shift from learning perspective.
• Direct IB and OB functions.
• Understand SJIs and follow SOP.
• Mentoring associates on productivity, quality and safety.
• Monitor PS queues and raise Andon for issues.
• Conduct 4M and 5S audits at work stations daily.

Education

Bachelor's degree

English fluency

MS Office / Excel

Job description

DESCRIPTION

JD for Team Lead:

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Summary:

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:

• Daily Management of shift from Learning perspective:
• Direct IB and OB functions
• Understand SJIs and follow SOP.
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor PS queues, and raise Andon in case of any issues
• Conduct a 4M and 5S audit for the respective work stations on a daily basis

BASIC QUALIFICATIONS

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

PREFERRED QUALIFICATIONS

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.