Team Lead , GSF Distribution Network

Amazon; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

Amazon is seeking a Team Lead for its produce operations in Bengaluru. The role requires 1-3 years in a customer-facing environment, warehousing, logistics or manufacturing, with strong execution and people management skills.

You will oversee end-to-end operations from planning to daily management of a 3P operated pantry FC, ensuring safety, quality and customer satisfaction. The position involves launching and ramping up the FC, meeting customer-facing metrics, and coordinating with

Qualifications

• Graduate with 1-3 years of experience in customer-facing environments, warehousing, logistics or manufacturing.
• Strong execution skills, action oriented, go-getter.
• Good people management skills.

Responsibilities

• Launch and ramp up a new FC and achieve required processing capacity.
• Manage end-to-end operations for a 3P operated pantry FC, including inbound, outbound and ICQA.
• Meet customer-facing metrics while maintaining cost targets and team morale.
• Collaborate with stakeholders to ensure smooth operations and partner experience; conduct 4M, 5S, and inventory audits daily.

Skills

Strong execution skills

People management

Customer-facing environment

Education

Graduate

Job description

At Amazon, we strive to be Earth’s most customer centered company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities

• Job Description · A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing.
• Strong execution skills, action oriented, go getter. Good people management skills.

Key job responsibilities

We're seeking a Team lead for our produce operations. In this role, you will be responsible for:

• Initially to be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity.
• And then single handedly managing, on a daily basis, end to end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations.
• Meeting customer facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you.
• Work with all stakeholders to ensure smooth operations and partner experience and keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis.

Basic Qualifications

Preferred Qualifications

• 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

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