Team Lead

ASSPL - Karnataka - B56; Karnataka; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Amazon is seeking a Team Lead, Operations to manage a shift and coordinate cross-functional stakeholders to protect customer experience and business continuity.

The role requires basic logistics knowledge, clear written and spoken communication, and the ability to drive process improvements to completion.

Qualifications

• 1+ years in a customer-facing environment, warehousing, logistics or manufacturing.
• Bachelor's degree required.
• Fluent English (speaking, reading and writing).
• Experience with Microsoft Office products and applications (especially Excel).
• Proficient with Excel for data extraction and reporting.

Responsibilities

• Manage a shift, identify opportunities to improve team performance, and drive change.
• Develop or reference performance metrics to propel team results.
• Identify business impacts of trends and make data-backed decisions.
• Communicate with external customers (carriers, vendors) and internal teams (Finance, Ops Excellence, Fulfillment Centers).
• Escalate issues to owners and ensure resolutions; pull data from databases and perform ad hoc reporting.

Skills

Customer-facing

English fluency

Excel

Microsoft Office

Data analysis

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

DESCRIPTION

Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Identifying the impact of trends and making data backed decisions.

BASIC QUALIFICATIONS

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

PREFERRED QUALIFICATIONS

• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience

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