Team Leader - Operations | Domestic

TP; Thane; On-site; INR 500,000 - 700,000; Full time

Job summary

A customer service organization in Maharashtra is seeking a skilled Team Leader to manage its Operations team. The ideal candidate will possess 2-5 years of experience in a similar role with a strong background in customer service and team management. Responsibilities include ensuring high customer satisfaction, training team members, and implementing process improvements. Excellent communication skills and problem-solving abilities are essential. This position offers an opportunity to lead a dynamic team and enhance customer experiences.

Qualifications

• 2-5 years of experience in a similar role required.
• Strong background in customer service necessary.
• Experience with team management needed.

Responsibilities

• Manage and lead a team of customer support representatives.
• Develop and implement process improvements.
• Provide coaching and training to team members.
• Monitor and analyze customer feedback.
• Collaborate with other teams to resolve customer issues.

Skills

Customer service principles

Team management

Excellent communication skills

Problem-solving

Analytical skills

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2‑5 years of experience in a similar role, with a strong background in customer service and team management.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience as a Team Leader or Manager in a customer-facing environment.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and adapt to changing situations.
• Strong problem‑solving and analytical skills.
• Experience with CRM software and technology is an asset.