Team Lead - Global Mobility and Travel - ADMIN

Bahwan CyberTek; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bahwan Cybertek Group is seeking a Travel Operations Manager in Chennai to oversee domestic and international travel bookings, ensure policy compliance, and manage a cross-functional team. You will coordinate with travel service providers, monitor spend, and drive cost optimizations while maintaining traveler safety.

Ideal candidates have 7–9 years in corporate travel management, strong vendor relations, and excellent stakeholder communication.

Qualifications

• Bachelors degree in Business Administration, Hospitality, Tourism, or a related field.
• Certification in Travel Management or related discipline is an advantage.

Responsibilities

• Oversee domestic and international travel bookings, including flights, hotels, visas, airport transfers, and travel insurance.
• Ensure travel requests are processed within service levels and company policies.
• Handle escalations related to travel disruptions, cancellations, emergencies, and traveler issues.
• Lead travel coordination team and monitor KPIs.
• Vendor & Stakeholder management with TMCs, airlines, hotels, and providers.
• Policy compliance, governance, and travel spend optimization.
• Reporting and analytics on travel spend, savings, and trends.
• Risk management and traveler safety during emergencies.
• Maintain travel records, reports, and audit documentation.

Skills

Travel processes

Vendor management

Analytics & reporting

Policy compliance

Communication skills

Stress management

MS Office & platforms

Education

Bachelor's degree in related field

Travel Management certification preferred

Tools

Travel management systems

Microsoft Office

Travel booking platforms

Job description

Key Responsibilities

• Strong knowledge of corporate travel processes and travel management systems.
• Excellent vendor management and negotiation skills.
• Strong analytical and reporting capabilities.
• Good understanding of travel policy compliance and cost control.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage travel emergencies.
• Proficiency in Microsoft Office Suite and travel booking platforms.

Travel Operations Management

• Oversee domestic and international travel bookings, including flights, hotels, visas, airport transfers, and travel insurance.
• Ensure travel requests are processed within agreed service levels and in accordance with company policies.
• Handle escalations related to travel disruptions, cancellations, emergencies, and traveler issues.

Team Leadership

• Lead, mentor, and develop the travel coordination team.
• Allocate workloads and monitor team performance against established KPIs.
• Conduct regular team meetings, performance reviews, and training sessions.

Vendor & Stakeholder Management

• Manage relationships with travel management companies , airlines, hotels, and other travel service providers.
• Maintain and monitor service quality, and contractual obligations.
• Collaborate with Finance, Procurement, and business stakeholders on travel-related requirements.

Policy Compliance & Governance

• Ensure adherence to corporate travel policies and approval workflows.
• Monitor travel spend and identify opportunities for cost optimization.
• Maintain accurate travel records, reports, and audit documentation.

Reporting & Analytics

• Prepare periodic travel reports, including spend analysis, savings achieved, policy compliance, and traveler trends.
• Analyze travel data and recommend process improvements.
• Track and report key travel metrics and service levels.

Risk Management & Traveler Safety

• Support traveler tracking and emergency response processes.
• Ensure travelers receive required documentation, advisories, and compliance information.
• Coordinate with relevant stakeholders during travel-related crises.

Qualifications

• Bachelors degree in Business Administration, Hospitality, Tourism, or a related field.
• Certification in Travel Management or related discipline is an advantage.

Experience

• 7-9years of experience in corporate travel management or travel operations.
• Minimum 2-3 years of team leadership experience.
• Experience managing global travel programs and travel vendors preferred.

Skills & Competencies

• Strong knowledge of corporate travel processes and travel management systems.
• Excellent vendor management and negotiation skills.
• Strong analytical and reporting capabilities.
• Good understanding of travel policy compliance and cost control.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage travel emergencies.
• Proficiency in Microsoft Office Suite and travel booking platforms.