Team Lead - Email Escalation (Social Media Process)

Ziphertech; Thane, Navi Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Ziphertech is seeking a candidate in Maharashtra to lead social media handling and complaint management. You will oversee escalation desks and analyze feedback to identify trends and areas for improvement.

The role requires a graduate with 5 years of experience, including at least 1 year in a Team Lead position, with strong coaching skills and proficiency in operation metrics. Willingness to work in a 24x7 shift is essential.

Qualifications

• Graduate with 5 yrs experience including minimum 1 year as Team Lead.
• Excellent in feedback, Coaching & Mentoring teammates.
• Proficient in all Operation metrics.
• Should be flexible with 24*7 shift.

Responsibilities

• Handling Social Media platforms, Complaint Management, Escalation desk.
• Analyze customer feedback & complaints to identify trends & areas for improvement.

Skills

Feedback

Coaching

Mentoring teammates

Operation metrics

Education

Graduate

Tools

CRM software

Job description

Handling Social Media platforms, Complaint Management, Escalation desk. Analyze customer feedback & complaints to identify trends & areas for improvement. Exp in CRM software to track & manage customer interactions efficiently.

Required Candidate profile

Graduate with 5 yrs experience including minimum 1 year as Team Lead. Excellent in feedback, Coaching & Mentoring teammates. Proficient in all Operation metrics. Should be flexible with 24*7 shift.