Team Lead Escalation

Cygnus Ad Consulting; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Cygnus Ad Consulting in Hyderabad is seeking a Team Lead - International to oversee the resolution of customer escalations received through MD, CEO office, social media, contact center and other channels, ensuring a high standard of customer satisfaction.

You will coordinate cross‑functional teams, monitor key metrics, and implement effective escalation handling processes to improve response times and preserve the company’s reputation across international markets.

Qualifications

• UG: Any Graduate.

Responsibilities

• Oversee the resolution of customer escalations from multiple channels to ensure high customer satisfaction.

Education

Any Graduate

Job description

The Escalation TL will oversee the resolution of customer escalations received through different channels – MD, CEO office, Social Media, Contact center and other channels, ensuring a high standard of customer satisfaction.

Team lead - International | Hyderabad ( Immediate )

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills