Customer Support

Metropolis Healthcare Limited; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Career progression

Inclusive culture

Young team

Job summary

Metropolis Healthcare Limited in Mumbai is seeking a Customer Experience and Support - Social Media professional to manage customer inquiries on Twitter, Facebook, Instagram, LinkedIn, etc. You will own customer issues, ensure 100% close looping, and coordinate with internal teams for quick resolutions.

The role requires excellent written and verbal English, strong MS Office skills (PowerPoint, Excel), and ability to work in a fast-paced environment with rotational shifts (no night shifts).

Qualifications

• 3–4 years of experience in handling customer complaints/escalations.
• Strong knowledge of all social media applications.
• Ability to log and close complaints and coordinate with stakeholders.

Responsibilities

• Own customer issues on social media and ensure close looping.
• Log/resolve complaints with stakeholders for quick resolution.
• Identify escalation reasons and help fix process gaps.
• Interdepartmental coordination for resolving/process corrections.
• Rotational shifts as required (no night shifts).

Skills

Social media management

Excellent communication

PowerPoint

Excel

English communication

Tools

PowerPoint

Excel

Job description

Customer Experience and Support- Social Media

What the role entails – Key accountabilities/ responsibilities

• Excellent communication skills – Written and Verbal
• Strong background in Managing Social Media Platforms
• Owning up customer issues and concerns received on different Social Media platforms (Twitter, Facebook, Instagram, LinkedIn etc) and ensuring 100% close looping
• Candidates are expected to be quick and responsive to customer needs because of the fast-paced setup of the job.
• Log/Close relevant complaints and interact with different stakeholders for quick resolution.
• Along with resolution of customer concerns, identification of the reason for escalation and help fix process gaps.
• Interdepartmental coordination for resolving/implementing process corrections
• Must be efficient in making PowerPoint Presentations, Managing Huge Data in Excel
• Rotational Shifts (as per the job requirement-No Night Shifts)

What we are looking for in you

• Complete Knowledge of all Social Media applications
• Excellent Skills in MS Office- PPT and Excel
• Good Command over the English language, both written and
  spoken English
• 3-4 years of experience in handling Customer
  Complaints/Escalations

Working With

Customer Experience Team

No

Yes

What we promise to you

• A high-performance culture with phenomenal career progression.
• Work with young and enthusiastic team and management.
• We will cultivate your talent in an inclusive culture that values
  diversity