Support - Social Media

Metropolis Healthcare; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

High-performance culture

Young and enthusiastic team

Inclusive culture promoting diversity

Job summary

Metropolis Healthcare in Mumbai is seeking a Support - Social Media professional to manage customer interactions across Twitter, Facebook, Instagram and LinkedIn, ensuring timely responses and 100% close looping. You will own customer issues, coordinate with internal teams, and help identify root causes of escalations while maintaining excellent written and verbal English.

This role requires 2–3 years of experience and a fast-paced, collaborative environment.

Qualifications

• Strong background in managing social media platforms.
• Excellent written and verbal communication in English.
• 2–3 years of experience handling customer complaints/escalations.
• Efficient in creating PowerPoint presentations.
• Proficient in MS Excel for data handling.

Responsibilities

• Own customer issues on social media and ensure 100% close looping.
• Identify reasons for escalation and help fix process gaps.
• Interdepartmental coordination for resolving issues and implementing process corrections.

Skills

Social media management

Communication skills

MS PowerPoint

Excel

English proficiency

Customer escalations

Education

Graduation

Post-Graduation

Tools

PowerPoint

Excel

Job description

Role Title Support - Social Media

Working with- Customer Experience Team

What the role entails Key accountabilities/ responsibilities-

• Excellent communication skills Written and Verbal
• Strong background in Managing Social Media Platforms
• Owning up customer issues and concerns received on different Social Media platforms (Twitter, Facebook, Instagram, LinkedIn etc) and ensuring 100% close looping
• Candidates are expected to be quick and responsive to customer needs because of the fast-paced setup of the job.
• Log/Close relevant complaints and interact with different stakeholders for quick resolution.
• Along with resolution of customer concerns, identification of the reason for escalation and help fix process gaps.
• Interdepartmental coordination for resolving/implementing

process corrections

• Must be efficient in making PowerPoint Presentations,

Managing Huge Data in Excel

• Rotational Shifts (as per the job requirement-No Night Shifts)

What we are looking for in you

• Complete Knowledge of all Social Media applications
• Excellent Skills in MS Office- PPT and Excel
• Good Command over the English language, both written and spoken English
• 3-4 years of experience in handling Customer Complaints/Escalations

What we promise to you

• A high-performance culture with phenomenal career progression.
• Work with young and enthusiastic team and management.
• We will cultivate your talent in an inclusive culture that values
• diversity

Role Demands (travel) -No

Location- Mumbai

Education Requirement

Essential- Graduation

Desirable - Post- Graduation

Experience - 2 years to 3 years