Team Lead (Digital Operations)

Wipro; Pune District, Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Wipro in Pune is seeking a Senior Digital Operations Lead to oversee day-to-day delivery, manage team performance, and ensure SLA compliance.

You will allocate workload, monitor intake, coordinate with clients, handle escalations and risks, and coach team members to drive continuous improvement while adhering to SOPs.

This role emphasizes documentation, onboarding support, cross-skilling, and maintaining delivery health in a fast-paced environment.

Responsibilities

• Lead day-to-day digital operations delivery and team performance.
• Allocate workload and ensure SLA, quality, productivity, and utilization targets are met.
• Monitor campaign intake, launch readiness, and delivery health.
• Manage client/internal escalations and operational risks.
• Coach, mentor, and develop team members.
• Ensure adherence to SOPs, quality standards, and documentation requirements.
• Support onboarding, cross-skilling, resource planning, and continuous improvement initiatives.

Job description

Role & responsibilities

• Lead day-to-day digital operations delivery and team performance.
• Allocate workload and ensure SLA, quality, productivity, and utilization targets are met.
• Monitor campaign intake, launch readiness, and delivery health.
• Manage client/internal escalations and operational risks.
• Coach, mentor, and develop team members.
• Ensure adherence to SOPs, quality standards, and documentation requirements.
• Support onboarding, cross-skilling, resource planning, and continuous improvement initiatives.