Team Lead

Wipro; Pune District, Chennai District; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Night shifts

5 days working

Rotational week off

Job summary

Wipro in Pune, India seeks an experienced Digital Operations Lead to drive day-to-day delivery and team performance, overseeing workload and resource balance to meet client SLAs.

You will monitor turnaround times, quality, productivity and utilization; review campaign intake and launch readiness; manage escalations and risks, while coaching team members and enforcing SOPs, QA and docs. Immediate joiners preferred; night shifts and 5-day weeks apply.

Qualifications

• 5–8 years in Digital Marketing Operations or related delivery roles.
• Minimum 1–2 years of team leadership or delivery management.
• Familiar with campaign lifecycle, SLAs and reporting.

Responsibilities

• Lead day-to-day delivery and team performance; allocate workload and balance resources.
• Monitor SLA, turnaround time, quality, productivity and utilization.
• Review campaign intake, launch readiness and delivery health; manage escalations and risks.
• Coach team members; enforce SOPs, QA and documentation standards.
• Support onboarding, cross-skilling, resource planning and business continuity.

Skills

Team leadership

Campaign management

Analytics

Digital marketing ops

Job description

Role & responsibilities

Lead day-to-day delivery and team performance; allocate workload and balance resources; monitor SLA, turnaround time, quality, productivity and utilization; review campaign intake, launch readiness and delivery health; manage escalations and risks; coach team members; enforce SOPs, QA and documentation standards; support onboarding, cross-skilling, resource planning, business continuity and continuous improvement

Preferred candidate profile

5-8 years in Digital Marketing Operations, Advertising Operations, Campaign Management, Media Operations, or related delivery environments; minimum 1-2 years leading teams or managing operational delivery

Client-specific intake and fulfillment workflows; service tiers; internal tools, dashboards and reports; escalation matrix; documentation and change-control standards

Digital advertising campaign operations; team and workload management; SLA, quality, productivity and utilization management; campaign lifecycle, insertion orders, setup, optimization, QA and reporting; escalations and risk management; coaching and performance management; operational reporting and analytical problem solving

Please note:

Night Shifts

5 Days Working

2 rotational week off

Excellent Communication Skills Required

Immediate Joiners Preferred