Team Lead (Digital Marketing Operations)- HR Shaeesta

Wipro; Pune District, Chennai District; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Wipro seeks an experienced Team Lead - Digital Marketing Operations to manage digital campaign delivery, lead a high-performing operations team, and ensure quality, productivity, and SLA adherence. The candidate will oversee campaign setup, optimization, QA, reporting, and delivery, while monitoring SLAs, utilization, and turnaround times.

The role requires strong exposure to advertising operations, campaign lifecycle management, and stakeholder handling, with a track record of coaching teams to

Qualifications

• 3-5 years of experience in Digital Marketing Operations, Advertising Operations, Campaign Management, or Media Operations.
• Minimum 1-2 years of team handling or operational leadership experience.
• Strong understanding of campaign lifecycle management and advertising operations.
• Experience managing SLAs, quality metrics, productivity, and stakeholder expectations.

Responsabilités

• Lead day-to-day digital marketing campaign operations and team performance.
• Manage campaign setup, optimization, QA, reporting, and delivery.
• Monitor SLA, productivity, quality, utilization, and turnaround time.
• Allocate workloads and ensure efficient resource management.
• Handle client escalations, delivery risks, and operational issues.
• Coach and mentor team members to improve performance.
• Ensure compliance with SOPs, documentation, and quality standards.
• Support onboarding, cross-training, workforce planning, and process improvement initiatives.

Connaissances

Google Ads

Meta Ads Manager

DV360

Google Analytics

CRM & Workflow Tools

Campaign Management & Reporting

Team Management & Stakeholder Handling

Analytical Problem Solving

SEO

Website Services

Reputation Management

Programmatic Advertising

CTV/OTT

Digital Audio

Capacity Planning & Forecasting

Lean / Six Sigma Exposure

Outils

CRM & Workflow Tools

Description du poste

We are looking for an experienced Team Lead - Digital Marketing Operations to manage digital campaign delivery, lead a high-performing operations team, and ensure quality, productivity, and SLA adherence. The ideal candidate should have strong exposure to advertising operations, campaign management, stakeholder handling, and team leadership.

Key Responsibilities

• Lead day-to-day digital marketing campaign operations and team performance.
• Manage campaign setup, optimization, QA, reporting, and delivery.
• Monitor SLA, productivity, quality, utilization, and turnaround time.
• Allocate workloads and ensure efficient resource management.
• Handle client escalations, delivery risks, and operational issues.
• Coach and mentor team members to improve performance.
• Ensure compliance with SOPs, documentation, and quality standards.
• Support onboarding, cross-training, workforce planning, and process improvement initiatives.

Eligibility Criteria

• 3-5 years of experience in Digital Marketing Operations, Advertising Operations, Campaign Management, or Media Operations.
• Minimum 1-2 years of team handling or operational leadership experience.
• Strong understanding of campaign lifecycle management and advertising operations.
• Experience managing SLAs, quality metrics, productivity, and stakeholder expectations.

Required Skills

• Google Ads, Meta Ads Manager, DV360
• Google Analytics
• CRM & Workflow Tools
• Campaign Management & Reporting
• Team Management & Stakeholder Handling
• Analytical Problem Solving

Preferred Skills

• SEO, Website Services, Reputation Management
• Programmatic Advertising, CTV/OTT, Digital Audio
• Capacity Planning & Forecasting
• Lean / Six Sigma Exposure

Looking for a detail-oriented leader with strong digital advertising operations experience, excellent communication skills, and a proven track record of managing teams and delivering high-quality campaign outcomes.