CRM Manager/Female/HPS/2026/27

Harshplacements; Silvassa; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading manufacturing company in Silvassa is seeking a skilled CRM Manager (Female) to oversee customer relationships in wind tower projects. The ideal candidate will manage all client communications, ensuring satisfaction through timely updates and effective issue resolution. Responsibilities include coordinating projects across teams and maintaining compliance with customer specifications. Applicants should have 5–10 years of experience in sales coordination, preferably in a manufacturing or renewable energy environment.

Qualifications

• 5–10 years of experience in Customer Relationship Management / Sales Coordination / Client Servicing, preferably in manufacturing or renewable energy industry.
• Exposure to international clients and project-based industries will be an added advantage.
• Experience with international clients and project-based industries is a plus.

Responsibilities

• Act as the primary point of contact for all client communications.
• Build and maintain strong, long-term relationships with domestic and international customers.
• Ensure timely updates to customers on project status, dispatch schedules, and quality certifications.
• Track customer orders from contract signing to delivery.
• Coordinate with PPC, production, quality, and logistics teams to ensure project timelines are met.
• Handle client concerns related to quality, delivery, documentation, or invoicing.

Skills

Strong interpersonal, communication, and presentation skills

Ability to build trust and long-term relationships with clients

Knowledge of heavy fabrication / wind tower / renewable energy sector

Proficiency in MS Office, ERP/CRM tools

Strong coordination and multitasking abilities

Professional demeanor and customer-oriented approach

Problem-solving skills

Education

Graduate / Postgraduate in Business Administration, Marketing, or Engineering

Tools

MS Office

ERP/CRM tools

Job description

Job Description – CRM Manager (Female)

Department: Customer Relationship Management

Reporting To: Head – Marketing & Sales / Plant Head

Location: Silvassa & Salary is negotiable

Role Overview

The CRM Manager will be responsible for managing customer relationships, ensuring smooth communication, handling project updates, and maintaining client satisfaction for wind tower manufacturing projects. The role requires proactive coordination between clients, production, logistics, and quality teams to ensure that commitments are met while representing the company with professionalism.

Key Responsibilities

• Customer Relationship Management
  • Act as the primary point of contact for all client communications.
  • Build and maintain strong, long-term relationships with domestic and international customers.
  • Ensure timely updates to customers on project status, dispatch schedules, and quality certifications.
• Project & Order Coordination
  • Track customer orders from contract signing to delivery.
  • Coordinate with PPC, production, quality, and logistics teams to ensure project timelines are met.
  • Ensure all client requirements and specifications are understood and adhered to.
• Communication & Reporting
  • Maintain professional communication (emails, calls, meetings) with customers.
  • Provide regular project updates, order progress reports, and delivery schedules to clients.
  • Arrange and support client visits, factory audits, and inspections.
• Customer Issue Resolution
  • Handle client concerns related to quality, delivery, documentation, or invoicing.
  • Work closely with QA/QC and after-sales service teams to resolve issues effectively.
  • Escalate critical issues to management and ensure timely closure.
• Documentation & Compliance
  • Manage client documentation such as contracts, invoices, delivery notes, and inspection certificates.
  • Ensure compliance with international standards, customer specifications, and export documentation (if applicable).
• Business Support
  • Support Sales & Marketing in preparing proposals, presentations, and customer feedback analysis.
  • Collect customer insights for improving services and future projects.
  • Contribute to enhancing the company’s image through customer‑centric practices.

Key Skills & Competencies

• Strong interpersonal, communication, and presentation skills.
• Ability to build trust and long‑term relationships with clients.
• Knowledge of heavy fabrication / wind tower / renewable energy sector preferred.
• Proficiency in MS Office, ERP/CRM tools.
• Strong coordination and multitasking abilities.
• Professional demeanor, customer‑oriented approach, and problem‑solving skills.

Qualifications & Experience

• Graduate / Postgraduate in Business Administration, Marketing, or Engineering.
• 5–10 years of experience in Customer Relationship Management / Sales Coordination / Client Servicing, preferably in manufacturing or renewable energy industry.
• Exposure to international clients and project‑based industries will be an added advantage.

Performance Indicators (KPIs)

• Customer satisfaction and retention rate.
• Timely communication & resolution of client queries.
• On‑time order updates and delivery commitments.
• Accuracy of documentation and reporting.
• Client feedback and relationship strength.