Team Lead - BPO (Telesales)

Next Learn Technologies; Indore District; On-site; INR 600,000 - 850,000; Full time

Job summary

Next Learn Technologies is seeking an experienced team supervisor to guide a 10–15 member group, ensure smooth operations and drive performance metrics. You will develop and monitor weekly and monthly reports, productivity scores, and scorecards, and present insights to management.

The role requires strong coaching, exceptional interpersonal and communication skills across all levels, plus solid MIS and analytical capabilities to translate data into action.

Qualifications

• Excellent coaching skills.
• Interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills.
• Excellent MIS and analytical skills.

Responsibilities

• Lead and coach a team of 10–15 members.
• Prepare and monitor process reports such as productivity, target scorecards, weekly reports and monthly reports, etc. and send them to the management.
• Prepare progress reports for team members.

Skills

Coaching skills

Interpersonal skills

Public speaking

MIS skills

Analytical skills

Job description

• Ability to handle a team of 10 -15 members
• Prepare and Monitor process reports such as Productivity, Target scorecards, Weekly reports and Monthly reports, etc. and send them to the management
• Prepare progress reports for team members

Required Candidate profile

• Excellent coaching skills.
• Good Interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills.
• Excellent MIS and analytical skills