Team Lead

Global Tech Institute Of Management; Delhi; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Global Tech Institute Of Management in Delhi is seeking an Admissions Team Leader for our EdTech operations. You will lead a team of counsellors, drive monthly admission and revenue targets, allocate leads, monitor daily calls, and ensure closures.

The role requires 2–5 years in education sales/admissions, strong leadership, excellent Hindi and English, CRM experience, and the ability to coach staff and report KPIs. Knowledge of UG/PG admissions and online education is preferred.

Qualifications

• 2–5 years in education sales/admissions, preferably in Online/Distance Education or EdTech.
• Proven experience managing and motivating a team of admission counsellors/telecallers.
• Strong lead conversion, follow-up, negotiation, objection handling, and admission-closing skills.
• Comfortable working with monthly admission and revenue targets.
• Excellent verbal and written communication in Hindi and English.
• Experience using CRM/lead-management systems and maintaining accurate follow-up records.
• Ability to monitor team KPIs, identify gaps, and improve conversion rates.
• Understanding of UG/PG programs, Online/Distance Education, and university admission processes.
• Capable of handling escalations and supporting counsellors in difficult cases.

Responsibilities

• Team target & admission/revenue target
• Lead allocation and follow-up monitoring
• Daily call and conversion tracking
• Counsellor training and performance review
• Hot/warm lead closure support
• CRM and lead-pipeline management
• Daily huddles and performance reporting
• Counsellor motivation and escalation handling
• Coordination with university/operations teams

Skills

Team leadership

Education sales

Admissions experience

Sales skills

Target driven

Bilingual - Hindi & English

CRM knowledge

KPI tracking

Higher education knowledge

Problem solving

EdTech background

Tools

CRM software

Job description

Role & responsibilities

For an EdTech / Online Education setup like Courselay, an Admission TL would typically handle:

• Team target & admission/revenue target
• Lead allocation and follow-up monitoring
• Daily call and conversion tracking
• Counsellor training and performance review
• Hot/warm lead closure support
• CRM and lead-pipeline management
• Daily huddles and performance reporting
• Counsellor motivation and escalation handling
• Coordination with university/operations teams

Preferred candidate profile

Preferred Candidate Profile Admission Team Leader

• Experience: 2–5 years in education sales/admissions, preferably in Online/Distance Education or EdTech.
• Leadership: Proven experience managing and motivating a team of admission counsellors/telecallers.
• Sales Skills: Strong lead conversion, follow-up, negotiation, objection handling, and admission-closing skills.
• Target Orientation: Comfortable working with monthly admission and revenue targets.
• Communication: Excellent verbal and written communication skills in Hindi and English.
• CRM Knowledge: Experience using CRM/lead-management systems and maintaining accurate follow-up records.
• Performance Management: Ability to monitor team KPIs, identify gaps, and improve conversion rates.
• University Knowledge: Understanding of UG/PG programs, Online/Distance Education, university admission processes, and documentation.
• Problem Solving: Capable of handling escalations and supporting counsellors in difficult cases.
• Preferred: Candidates from EdTech, Higher Education, Online Education, or Admission Consulting backgrounds.