Team Lead

Navigant; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Navigant is seeking an experienced Team Lead for AML/TMS operations in Chennai. The role focuses on leading a floor of investigators, allocating work, and ensuring SLA adherence.

You will oversee alert reviews, L2 investigations, and escalation decisions while guiding complex cases and supporting SAR/STR filings. The ideal candidate has 8+ years in AML/Financial Crime, strong TMS proficiency (Actimize, SAS AML, Verafin), and a track record of QA-driven coaching, performance reporting, and

Qualifications

• 8+ years of experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations.
• Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting.
• Hands-on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity.

Responsibilities

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation and shift adherence.
• Oversee end-to-end transaction monitoring alert reviews and L2 investigations.
• Guide complex financial crime scenarios and support SAR/STR decisions.
• Review narratives, evidence packs, and escalation rationale for SAR/STR filings.
• Perform QA sample reviews and drive coaching based on feedback.
• Prepare daily/weekly MIS and present to supervisors/clients.
• Act as first point of contact for escalations and stakeholder updates.
• Conduct daily huddles and coaching to build analyst capability.

Skills

AML

Financial Crime Compliance

Transaction Monitoring

KYC/CDD/EDD

Fraud risk

Payments

Banking operations

Fintech

Crypto compliance

BFSI/BPO

Tools

Actimize

SAS AML

Verafin

Oracle FCCM

NICE Actimize

Job description

## Team LeadApply: IN - Chennai: Full time: Posted Today: 43755**Job Family:**GIC Process (India)**Travel Required:**None**Clearance Required:**None**What You Will Do:*** **Team & Floor Management:** Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues.* **TMS Alert Review & L2 Investigation Oversight:** Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning.* **Complex Case Guidance:** Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.* **SAR/STR Support:** Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.* **Quality & Control:** Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.* **Performance Reporting:** Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review.* **Stakeholder & Escalation Management:** Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders.* **People Development:** Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.**What You Will Need:*** 8+ years of overall experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations.* Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting.* Strong hands-on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity.* Experience supporting L2 investigations, SAR/STR escalation preparation, suspicious activity narrative review, and evidence-based case documentation.* Working knowledge of AML/CFT concepts, red-flag typologies, sanctions screening, PEP/high-risk customer review, source of funds/source of wealth considerations, and regulatory expectations.* Experience preparing operational dashboards, daily/weekly MIS, aging reports, productivity and quality reports, and stakeholder updates for leadership or client review.* Exposure to TMS/case management platforms such as Actimize, SAS AML, Verafin, Oracle FCCM, NICE Actimize, or equivalent tools is preferred.**What Would Be Nice To Have:*** Experience in crypto/virtual asset transaction monitoring, including exchange-related activity, wallet behavior review, on-chain/off-chain transaction context, and virtual asset red-flag typologies.* Exposure to blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar investigation platforms.* Prior experience supporting client-facing reviews, audits, calibration calls, process transitions, new queue launches, or ramp-up of AML/TMS teams.* Certification or working knowledge of CAMS, ICA, CFE, FATF guidance, Travel Rule requirements, or virtual asset regulatory frameworks.