Team Lead

Dovel Technologies, Inc; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Guidehouse India is seeking an experienced AML/TMS Investigator Team Lead to manage a floor of analysts in Chennai. You will oversee daily work allocation, queue prioritization, and real-time operational support, ensuring accurate reviews and timely escalation decisions.

You will guide end-to-end transaction monitoring activities, perform SAR/STR preparations, publish MIS reports, and coach staff through QA feedback, calibration sessions, and performance improvement plans to build capability and

Qualifications

• 8+ years in AML/Financial Crime Compliance or related fields.
• Currently leading a team with daily production ownership.
• Hands-on experience with Transaction Monitoring Systems (TMS).
• Experience with SAR/STR escalation and evidence-based case documentation.
• Knowledge of AML/CFT concepts, sanctions, PEP checks.
• Experience creating operational dashboards and MIS for leadership review.
• Exposure to major AML/TMS platforms like Actimize/SAS/Verafin/NICE Actimize is preferred.

Responsibilities

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues.
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning.
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review.
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders.
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.

Skills

AML expertise

Transaction Monitoring

KYC/CDD/EDD

Leadership

Regulatory compliance

Fraud risk

TMS experience

Stakeholder management

Tools

Actimize

SAS AML

Verafin

Oracle FCCM

NICE Actimize

Job description

Job Family: GIC Process (India) Travel Required: None Clearance Required: None

What You Will Do

Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds. Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required. Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback. Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review. Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders. Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.

What You Will Need

Minimum 8+ years of overall experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations. Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting. Strong hands-on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity. Experience supporting L2 investigations, SAR/STR escalation preparation, suspicious activity narrative review, and evidence-based case documentation. Working knowledge of AML/CFT concepts, red-flag typologies, sanctions screening, PEP/high-risk customer review, source of funds/source of wealth considerations, and regulatory expectations. Experience preparing operational dashboards, daily/weekly MIS, aging reports, productivity and quality reports, and stakeholder updates for leadership or client review. Exposure to TMS/case management platforms such as Actimize, SAS AML, Verafin, Oracle FCCM, NICE Actimize, or equivalent tools is preferred.

What Would Be Nice To Have

Experience in crypto/virtual asset transaction monitoring, including exchange-related activity, wallet behavior review, on-chain/off-chain transaction context, and virtual asset red-flag typologies. Exposure to blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar investigation platforms. Prior experience supporting client-facing reviews, audits, calibration calls, process transitions, new queue launches, or ramp-up of AML/TMS teams. Certification or working knowledge of CAMS, ICA, CFE, FATF guidance, Travel Rule requirements, or virtual asset regulatory frameworks.

About Guidehouse India

At Guidehouse India, we're redefining what's possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you'll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you'll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in-house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you're continuously upskilled and ready to tackle what's next, so you can shape your own career path while contributing to meaningful, purpose driven work.