Manager, Group Financial Crime Compliance Fiserv Operations-4

Prudential Hong Kong Limited; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Prudential Hong Kong Limited is seeking a Manager for Group Financial Crime Compliance in Bengaluru. The role involves managing AML systems, project delivery, and ensuring compliance with financial crime regulations. Candidates should have over 5 years of experience in compliance transformation initiatives and a degree in a relevant field. This position supports diverse operational functions essential for managing risks and maintaining regulatory standards.

Qualifications

• 5+ years’ experience in data analytics and project management in large-scale Compliance transformation initiatives.
• Strong understanding of financial crime regulations including AML, CTF, and fraud.

Responsibilities

• Provide daily support for AML solution-related issues.
• Assist in the implementation of group-wide AML solutions.
• Identify and escalate risks to senior management.

Skills

Project Management

Communication

Critical Thinking

Collaboration

Attention to Detail

Education

Degree in Finance, Risk Management, Compliance, Data Analytics, or related field

Tools

MSSQL

Data Pipeline Development

Job description

## Manager, Group Financial Crime Compliance Fiserv Operations-4Applylocations: Bangaloretime type: Full timeposted on: Posted Todayjob requisition id: 26040022Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.**ROLES AND RESPONSIBILITIES****AML Systems & Operational Support*** Provide daily support for AML solution-related issues, including: + Suspicious Transaction Monitoring & Reporting (STR) + Watch List Filtering (WLF) + Real-Time Screening (RTS) + Customer Due Diligence (CDD)* Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.* Assist AML users with business-related system issues and queries.* Escalate critical incidents to the Business Owner that may impact business operations.* Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability.* Support migration of static and transactional data between core systems.**Project & Delivery Support*** Assist in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.* Work with business users and IT teams to gather and document accurate business requirements.* Review project deliverables to ensure quality and alignment with business needs.* Monitor project schedules, costs, and quality metrics, escalating risks or issues as needed.* Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.* Contribute to documentation of user stories, test cases, and system enhancements.* Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.**Documentation & Standardization*** Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness.* Ensure consistency and accuracy in documentation across FCC initiatives.* Promote best practices in documentation to enhance transparency and operational efficiency.**Risk & Compliance Support*** Identify and escalate risks to senior management where appropriate.* Assist in regulatory and audit engagements by preparing relevant documentation and system reports.**CORE COMPETENCIES*** Project Management: Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments. This includes but not limited to AML application implementations (customer risk scoring, name screening and transaction monitoring), data analytics and automation projects.* Critical Thinking: Strong judgment in assessing risks and identifying emerging issues.* Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology.* Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams.* Adaptability: Capable of operating in evolving environments and establishing new processes.* Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators.**TECHNICAL SKILLS*** Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation* Good knowledge of data* Experience in writing MSSQL and stored procedures* Experience in data pipeline development and workflow automation *(desirable)*.* Familiarity with AI-driven workflow automation and agentic AI concepts *(desirable)*.## **QAULIFCATIONS*** Degree in a relevant subject (Finance, Risk Management, Compliance, Data Analytics, or related field).* 5+ years’ experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.* Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC.