Team Lead

Guidehouse; Chennai District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Guidehouse India seeks an experienced AML Team Lead to manage a floor of investigators, allocate work, and ensure timely detection and escalation of suspicious activity. You will guide end-to-end transaction monitoring reviews, assess customer profiles, and coordinate red-flag identification and escalation decisions.

You will support analysts on complex financial crime scenarios, validate documentation for SAR/STR filings, and drive QA-driven coaching to boost quality and productivity.

Qualifications

• 8+ years of experience in AML/Financial Crime/Transaction Monitoring.
• Experience leading on-ground teams with daily production ownership and QA.
• Hands-on with Transaction Monitoring Systems and case dispositioning.
• Experience in SAR/STR escalation preparation and evidence-based documentation.
• Experience preparing MIS, dashboards, and stakeholder updates.

Responsibilities

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation and shift adherence.
• Oversee end-to-end transaction monitoring alert reviews and escalation decisioning.
• Support analysts on complex financial crime scenarios including structuring, rapid fund movement, high-risk jurisdictions.
• Review narratives and evidence to ensure documentation supports SAR/STR filings.
• Perform sample reviews, identify gaps, and drive coaching based on QA/client feedback.
• Prepare and publish daily/weekly MIS covering volumes, SLA/TAT, quality, and risk themes for review.
• Act as first contact for escalations and high-risk cases with timely updates to Supervisors and stakeholders.
• Conduct daily huddles, feedback discussions, and performance improvement plans.

Skills

Team Leadership

AML / Financial Crime

Transaction Monitoring

KYC/CDD/EDD

SAR/STR

QA / QA processes

MIS dashboards

Stakeholder communication

Tools

Actimise

SAS AML

Verafin

Oracle FCCM

NICE Actimize

Job description

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning
• Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.
• Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.
• Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review.
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders.
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.

Job Family

GIC Process (India)

Travel Required

None

Clearance Required

None

What You Will Do

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning
• Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.
• Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.
• Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency

What You Will Need

• Minimum 8+ years of overall experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations.
• Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting.
• Strong hands-on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity.
• Experience supporting L2 investigations, SAR/STR escalation preparation, suspicious activity narrative review, and evidence-based case documentation.
• Working knowledge of AML/CFT concepts, red-flag typologies, sanctions screening, PEP/high-risk customer review, source of funds/source of wealth considerations, and regulatory expectations.
• Experience preparing operational dashboards, daily/weekly MIS, aging reports, productivity and quality reports, and stakeholder updates for leadership or client review.
• Exposure to TMS/case management platforms such as Actimise, SAS AML, Verafin, Oracle FCCM, NICE Actimize, or equivalent tools is preferred.

What Would Be Nice To Have

• Experience in crypto/virtual asset transaction monitoring, including exchange-related activity, wallet behavior review, on-chain/off-chain transaction context, and virtual asset red-flag typologies.
• Exposure to blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar investigation platforms.
• Prior experience supporting client-facing reviews, audits, calibration calls, process transitions, new queue launches, or ramp-up of AML/TMS teams.
• Certification or working knowledge of CAMS, ICA, CFE, FATF guidance, Travel Rule requirements, or virtual asset regulatory frameworks.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [e-mail]. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.