Team Lead

Livspace; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading home interior design company is looking for a Team Lead in Bengaluru to oversee a team of agents and ensure customer satisfaction. The ideal candidate must have strong team management and target-oriented skills. Responsibilities include meeting city-level targets, developing agents into relationship executives, and enhancing overall customer experience. This full-time position plays a crucial role in achieving ambitious business objectives.

Qualifications

• Strong team management skills.
• Solid target-oriented mindset.
• Experience in developing team members into relationship executives.

Responsibilities

• Meet and exceed city-level targets along with individual OKRs.
• Develop a team of agents into relationship executives.
• Ensure key productivity metrics are achieved.

Skills

Team management

Target orientation

Customer relationship management

Process enhancement

Job description

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Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month.

You will bring in strong team management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team. We serve homeowners looking to get their home interiors done - almost always a big decision with several parameters to work with. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a solution.

• Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
• Be responsible for continuously developing a team of agents into fantastic relationship executives.
• Be responsible to ensure that key productivity metrics like dialled calls, MQLs of each team member is achieved.
• Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
• Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
• Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
• Be responsible for schedule adherence of each & every individual within the team.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Business Development, and Public Relations

Industries

Manufacturing and Paint, Coating, and Adhesive Manufacturing

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