Sales Team Lead_ Kannada

Star Health Insurance; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Star Health Insurance in Bengaluru seeks a Telesales Team Leader to guide a team of telesales representatives toward ambitious targets and outstanding customer service. You will coach, set strategic plans, and drive performance while ensuring compliance with regulations.

You will mentor staff, monitor calls, and collaborate with departments to streamline processes and improve customer experiences in a dynamic insurance environment.

Qualifications

• Experience in telesales or call centre with target-driven results.
• Leadership or supervisory experience.
• Excellent verbal and written communication.
• Strong organizational skills in fast-paced environment.
• Familiarity with CRM and MS Office.

Responsibilities

• Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.
• Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.
• Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.
• Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.
• Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.
• Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.
• Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.
• Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Skills

Telesales

Insurance

Leadership

Coaching

Communication

CRM

MS Office

Data analysis

Regulations

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM software

MS Office Suite

Job description

Job Title: Telesales Team Leader

Role Overview

As aTelesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.

Responsibilities

• Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.
• Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.
• Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.
• Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.
• Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.
• Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.
• Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.
• Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Requirements

• Proven experience intelecalling/telesales/insurance background, with a track record of meeting or exceeding sales targets.
• Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.
• Strong organizational skills and the ability to prioritize tasks in a fastpaced environment.
• Proficiency in CRM software and MS Office Suite.
• Demonstrated ability to analyze data, identify trends, and make datadriven decisions.
• Knowledge of insurance products, regulations, and industry best practices.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits

• PF , ESI , Group Medical Insurance.
• Competitive salary and Incentive structure.
• Training and professional development opportunities.
• Supportive and collaborative work environments.
• Opportunities for career advancement within the insurance & Sales sector.