Team Lead

Policybazaar; Jaipur; On-site; INR 600,000 - 840,000; Full time

Job summary

Policybazaar in Jaipur is seeking an experienced operations lead to oversee health insurance sales, ensure timely SLA delivery, and maintain high satisfaction levels for customers and employees. You will establish and manage client relationships, coordinate with internal teams, and drive process improvements while coaching team leads.

The role emphasizes strong communication, reporting, and ability to handle sales pressure in a fast-paced environment with a focus on B2C health insurance sales.

Responsibilities

• Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction
• Insurance Sales (Health Insurance)
• Establish & Manage Relationships / Engagement with the Clients.
• Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities
• Managing day-to-day Sales targets (B2C Sales)
• To monitor and document the work schedule of staff and absences.
• Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
• Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates
• Ensure that all audit-related issues are brought to a close
• Identify and drive continuous improvements and initiatives in the process
• Coach & mentor the Team lead so that they can manage their teams better
• To ensure that all internal customer queries are followed up on a timely basis
• Collaborate with internal teams.
• To be the Key contact for all problems and queries with the specific business assigned.
• Take on special projects as per business need
• Action-Oriented, Integrity and Trust, Perseverance
• Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work.
• Ability to handle sales pressure
• Excellent verbal and written communication skills
• Strong external and management reporting skills.

Job description

Role & responsibilities

Responsible for managing the operations seamlessly and timely SLA delivery, along with

maintaining high levels of employee and customer satisfaction

Insurance Sales (Health Insurance)

Establish & Manage Relationships / Engagement with the Clients.

Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities

Managing day-to-day Sales targets (B2C Sales)

To monitor and document the work schedule of staff and absences.

Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates

Ensure that all audit-related issues are brought to a close

Identify and drive continuous improvements and initiatives in the process

Coach & mentor the Team lead so that they can manage their teams better

To ensure that all internal customer queries are followed up on a timely basis

Collaborate with internal teams.

To be the Key contact for all problems and queries with the specific business assigned.

Take on special projects as per business need

Action-Oriented, Integrity and Trust, Perseverance

Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work.

Ability to handle sales pressure

Excellent verbal and written communication skills

Strong external and management reporting skills.