TCS IS HIRING FOR End User Computing admin

Tata Consultancy Services; Kolkata District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tata Consultancy Services in Kolkata is seeking an experienced End User Computing (EUC) Administrator with 8-10 years of hands-on expertise. The role involves managing Windows and Mac endpoints, deploying software, ensuring security compliance, and providing L2 user support.

You will maintain SOPs, incidents, and asset records while coordinating with L3 teams to resolve complex issues. Ideal candidates will have strong experience with desktop/laptop administration, software deployment, asset

Qualifications

• Proven experience as EUC Administrator.
• 8–10 years of experience in EUC or end-user computing roles.
• Experience managing Windows & Mac endpoints, desktops, laptops, printers, and peripherals.

Responsibilities

• Manage and support Windows & Mac endpoints.
• Install, configure, troubleshoot desktops, laptops, printers, and peripherals.
• Perform OS installations, upgrades, patching, and system maintenance.
• Ensure endpoint security compliance and policy adherence.
• Provide L2 end-user computing support.
• Troubleshoot hardware, software, network, and application issues.
• Coordinate with L3 teams for issue resolution.
• Deploy software packages, updates, and security patches.
• Monitor endpoint health and compliance.
• Create SOPs, work instructions, and knowledge articles.
• Generate operational reports and dashboards.
• Maintain incident and asset records.

Skills

End User Computing

L2 support

Tools

Microsoft 365

Job description

Locations- Kolkata

Exp - 8-10 yrs

Skill- EUC

Responsibilities

• Manage and support Windows & Mac endpoints.
• Install, configure, troubleshoot desktops, laptops, printers, & peripheral devices.
• Perform OS installations, upgrades, patching, and system maintenance.
• Ensure endpoint security compliance and policy adherence.
• Provide L2 support for end-user computing issues.
• Troubleshoot hardware, software, network, and application-related issues.
• Coordinate with L3 Customer teams for issue resolution.
• Deploy software packages, updates, and security patches.
• Monitor endpoint health and compliance.
• Create and maintain SOPs, work instructions, and knowledge articles.
• Generate operational reports and dashboards.
• Maintain accurate records of incidents and assets.
• Proven experience as an End User Computing (EUC) Administrator.
• Good at managing, supporting, and maintaining end-user devices, workplace technologies, and related infrastructure to ensure seamless IT services for business users.
• Hands-on experience in desktop/laptop administration, software deployment, asset management, user support, security compliance, and endpoint management.
• Familiarity with Endpoint Management & automation.
• Support M365 applications including Outlook, Teams, OneDrive, & Office apps.
• Manage user accounts, licenses, and access requests.
• Assist with mailbox and collaboration tool troubleshooting.