System Support Executive

MSR It Solution; Ahmedabad District; On-site; INR 2 - 3; Full time

Job summary

MSR It Solution is seeking an IT System Support professional to join the onsite support team. The role involves providing technical support at premium client sites, including hotels, with a focus on hardware, networking, and Linux environments.

The candidate should demonstrate strong technical expertise, professional grooming, and the ability to work with clients and internal teams to ensure seamless service delivery. Willingness to travel within India is required.

Qualifications

• Strong knowledge of computer hardware and networking.
• Working knowledge of Linux operating systems.
• Good troubleshooting, documentation, and reporting skills.
• Professional grooming, communication, and customer-handling skills.
• Ability to work independently and with teams.
• Willingness to travel within the city and across India.

Responsibilities

• Follow grooming standards and maintain professional appearance at all sites.
• Report to the site as per roster and adhere to schedule.
• Coordinate with site IT Manager and colleagues for daily service delivery.
• Attend guest calls and resolve product-related issues within the support scope; escalate when needed.
• Log incidents with unique ticket numbers via Centralized Support Desk.
• Perform daily health checks on enabled features and record results.
• Assist IT Manager/MSR team with ad-hoc requests and report updates to the desk.
• Prepare and submit a daily activity report in Excel format to the distribution list.
• Respond to requests for real-time feature or hardware testing with room access for checks.
• Coordinate with Inventory for spare parts procurement and repair of faulty hardware.
• Be flexible to visit multiple sites within a day to ensure seamless service.

Skills

Hardware & Networking

Linux OS

Troubleshooting

Documentation

Communication

Travel readiness

Teamwork

Education

Diploma / Bachelors in CS/IT/Electronics

Job description

IT System Support

Job Description-

CTC Range: 2.2 - 2.5 LPA

Job Overview:

We are seeking a dedicated and professional IT System Support Position to join our onsite support team. The role requires providing technical support for installed products at premium client sites, including 5-star and 7-star hotels. The candidate must demonstrate strong technical expertise, adherence to professional grooming standards, and the ability to work effectively with clients and internal teams to ensure seamless service delivery.

Key Responsibilities:

• 1) Follow the grooming standards of the assigned site, including dress/uniform, facial grooming, and overall professional appearance.
• 2) Report to the assigned site as per the defined roster, adhering to scheduled date and time.
• 3) Work in coordination with fellow colleagues and the site IT Manager to execute daily roles and service delivery activities.
• 4) Attend to guest calls and resolve product-related issues within the support scope; elevate to the Centralized Support Desk when required.
• 5) Report incidents and requests to the Centralized Support Desk for ticket creation, ensuring each issue is logged with a unique ticket number
• 6) Perform mandatory daily health checks on all enabled features, including visited and pre-arrival rooms, and record them in specified sheets.
• 7) Comply with any ad-hoc requests from the IT Manager or MSR team, and ensure updates are reported to the Centralized Support Desk.
• 8) Prepare and submit a daily report (Excel format) of all attended activities, including date and details, to the designated distribution list.
• 9) Respond to requests for real-time feature or hardware testing by arranging room access and executing required checks.
• 10) Coordinate with the Inventory department for spare hardware requirements, procurement of parts, and repair of faulty hardware.
• 11) Be flexible to support ad-hoc requests, including visits to multiple sites within a day, to ensure seamless service delivery.

Required Skills & Qualifications:

• 1) Strong knowledge of computer hardware and networking.
• 2) Working knowledge of Linux operating systems.
• 3) Good troubleshooting, documentation, and reporting skills.
• 4) Professional grooming, communication, and customer-handling skills.
• 5) Ability to work both independently and collaboratively with teams.
• 6) Open to travel within the city and across India when required.
• 7) Only Male Candidates Preferred.

Education & Experience:

Diploma / Bachelors degree in Computer Science, IT, Electronics, or a related field.

Prior experience in field support / onsite IT support preferred, ideally in hospitality or client-facing environments