System Operations Associate – L1

OPT IT; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

OPT IT in Bengaluru, India is seeking a System Operations Associate – L1 to monitor IT systems, provide first-level support, resolve routine issues, and ensure smooth day-to-day operations.

Responsibilities include monitoring servers and applications, handling L1 hardware/software issues, performing routine checks and password resets, and escalating complex problems to L2/L3 teams while maintaining documentation and adherence to SOPs.

Qualifications

• Basic knowledge of Windows and Linux environments.
• Familiar with networking concepts like DNS and DHCP.
• Experience with ITSM or ticketing tools.
• Ability to document issues and resolutions clearly.
• Strong customer-service and communication skills.

Responsibilities

• Monitor servers, applications, backups, alerts and overall system health.
• Provide L1 support for basic hardware, software, access and connectivity issues.
• Perform routine checks, job monitoring, password resets and user support.
• Troubleshoot basic Windows/Linux, network, DNS and VPN issues.
• Log and track incidents using ITSM/ticketing tools and follow SOPs.

Skills

Windows/Linux basics

Networking basics

ITSM / ticketing

Documentation

Customer service

Education

Technical degree or diploma in IT/CS

Tools

Microsoft 365

Active Directory

Job description

We are looking for a System Operations Associate – L1 to monitor IT systems, provide first-level support, resolve routine issues, and ensure smooth day-to-day operations.

Key Responsibilities

• Monitor servers, applications, backups, alerts, and system health
• Provide L1 support for basic hardware, software, access, and connectivity issues
• Perform routine checks, job monitoring, password resets, and user support
• Troubleshoot basic Windows/Linux, network, DNS, and VPN issues
• Log and track incidents using ITSM/ticketing tools
• Follow SOPs, elevate unresolved issues to L2/L3 teams, and maintain documentation
• Support patching, antivirus, asset tracking, and operational activities

Required Skills

• Basic knowledge of Windows/Linux, networking, TCP/IP, DNS, and DHCP
• Familiarity with monitoring tools, ticketing systems, Microsoft 365, and Active Directory
• Good communication, troubleshooting, documentation, and customer-service skills

Educational Qualifications

Any technical degree or diploma in IT, Computer Science, or a related field.

Preferred

• Exposure to cloud platforms (AWS/Azure) is a plus.
• Certifications such as CompTIA A+/Network+ are an advantage.