System/IT Administrator

LumenData; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

LumenData in Bengaluru is seeking an IT Administrator to manage and support the office IT infrastructure, ensuring smooth operation of network, servers, and endpoints.

You will install and maintain hardware and software, provide user support and training, implement security controls, backups, and comply with IT policies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Administrator or similar role in an office environment.
• Strong knowledge of office IT systems, networks, and software (Windows, Mac OS, Linux, Office 365, etc.).
• Familiarity with network management, security, and data backup/recovery procedures.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills and the ability to explain technical concepts to non-technical users.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Responsibilities

• Manage and maintain the office’s network infrastructure, including routers, switches, firewalls, and VPNs.
• Monitor network performance and troubleshoot issues to ensure uninterrupted connectivity.
• Administer servers, including file servers, email servers, and domain controllers, ensuring security.
• Install, configure, and maintain desktops, laptops, printers, and telecom systems.
• Manage software installations, updates, and licenses to stay compliant with policies.
• Troubleshoot and resolve IT issues for staff in a timely manner.
• Provide technical support to staff and conduct training sessions on IT systems and tools.
• Manage user accounts, permissions, and access controls for security.

Skills

Network management

System administration

User support

Data security

Backup & recovery

Office 365

VPNs & firewalls

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Tools

Office 365

Windows

Mac OS

Linux

VPNs

Firewalls

Job description

We areseeking a skilled and proactive IT Administrator to manage and support ouroffice's IT infrastructure. The ideal candidate will ensure the smoothoperation of all IT-related activities, including network management, hardwareand software maintenance, user support, and data security. This role requiresstrong problem-solving abilities, excellent communication skills, and athorough understanding of office IT systems.

KeyResponsibilities:

• Networkand System Management:
• Manageand maintain the office’s network infrastructure, including routers,switches, firewalls, and VPNs.
• Monitornetwork performance and troubleshoot any issues to ensure uninterruptedconnectivity.
• Administerservers, including file servers, email servers, and domain controllers,ensuring optimal performance and security.
• Hardwareand Software Maintenance:
• Install,configure, and maintain office hardware such as desktops, laptops,printers, and telecommunication systems.
• Managesoftware installations, updates, and licenses, ensuring all systems areup-to-date and compliant with company policies.
• Troubleshootand resolve hardware and software issues for office staff in a timelymanner.
• UserSupport and Training:
• Providetechnical support to office staff, resolving IT-related issues quicklyand efficiently.
• Conducttraining sessions to help employees understand and effectively use ITsystems and tools.
• Manageuser accounts, permissions, and access rights, ensuring secure andappropriate use of office IT resources.
• DataSecurity and Backup:
• Implementand maintain data security protocols to protect sensitive informationfrom unauthorized access or breaches.
• Managebackup systems and procedures to ensure data integrity and availabilityin case of system failures or disasters.
• Monitorand respond to security alerts, ensuring the office’s IT environment isprotected against threats.
• ITProcurement and Asset Management:
• Coordinatethe procurement of IT equipment and software, ensuring cost-effective andtimely acquisitions.
• Maintainan inventory of all IT assets, tracking their usage, maintenance, andlifecycle.
• Liaisewith vendors and service providers to ensure efficient and reliable ITservices.
• PolicyDevelopment and Compliance:
• Developand enforce IT policies and procedures that align with company goals andindustry best practices.
• Ensurecompliance with relevant data protection regulations and IT standards.
• Keepup-to-date with the latest IT developments and recommend improvements toenhance office efficiency.

Requirements

Qualifications:

• Bachelor’sdegree in Information Technology, Computer Science, or a related field.
• Provenexperience as an IT Administrator or similar role in an officeenvironment.
• Strongknowledge of office IT systems, networks, and software (Windows, Mac OS,Linux, Office 365, etc.).
• Familiaritywith network management, security, and data backup/recovery procedures.
• Excellentproblem-solving skills and the ability to troubleshoot complex technicalissues.
• Strongcommunication skills and the ability to explain technical concepts tonon-technical users.
• Abilityto manage multiple tasks and prioritize effectively in a fast-pacedenvironment.