It Administrator

TalentPro; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

TalentPro is seeking an IT Administrator to join the team in Bengaluru. The role requires 3–4 years of hands-on IT experience and a strong background in Office 365 and Azure AD, plus Windows and macOS support.

You will manage devices, MDM, network security, and asset inventory, ensuring secure, reliable IT operations. The ideal candidate will have experience with cloud and on‑prem servers, strong problem-solving skills, and solid communication to support end users and maintain documentation for

Qualifications

• 3-4 years of hands-on IT administration or IT support experience.
• Strong background in Office 365 and Azure AD administration.
• Proficient with Windows 10/11 and macOS support and troubleshooting.
• Solid understanding of TCP/IP, VPNs, DNS, DHCP, and firewall basics.
• Experience with MDM platforms (ManageEngine, Intune, Jamf Pro).
• Asset management and IT inventory processes.
• Excellent communication and customer-service orientation.

Responsibilities

• Administer Office 365 suite (Exchange Online, SharePoint, Teams, Azure AD) and license management.
• Provide Tier 2/3 helpdesk for Windows and macOS devices.
• Deploy and manage corporate mobile devices with MDM (ManageEngine/Intune/Jamf).
• Monitor and secure office network and firewalls; enforce VPN and security best practices.
• Manage on-premises and cloud servers with backups and DR readiness.
• Maintain IT asset inventory from procurement to decommissioning.
• Create and update SOPs, knowledge base, and network diagrams.

Skills

3-4 years IT experience

Office 365

Azure AD

Windows 10/11

macOS

MDM (ManageEngine, Intune, Jamf)

Networking basics (VPN, DNS, DHCP,fire

IT asset management

Documentation / SOPs

Job description

About the Role

We are seeking a proactive and skilled IT Administrator with 3 to 4 years of hands-on experience to join our growing IT team. In this role, you will be responsible for maintaining, troubleshooting, and securing our internal IT infrastructure, end-user devices, and cloud services.

The ideal candidate has a strong background in both Windows and macOS environments, cloud administration (Office 365), network security (firewalls), and hardware/software asset management.

Key Responsibilities

• User & Identity Management: Administer and manage Office 365 (Exchange Online, SharePoint, Teams, Azure AD/Entra ID), including user provisioning, license management, and security configurations.
• Device Management & Troubleshooting: Provide Tier 2/3 helpdesk support for both Windows and macOS operating systems, hardware, peripherals, and business applications.
• Mobile Device Management (MDM): Deploy, configure, and manage corporate mobile devices and laptops using MDM solutions (e.g., ManageEngine, Intune, Jamf, or equivalent).
• Network & Security: Monitor and maintain office networking equipment and firewalls, ensuring secure remote access (VPN), network segmentation, and adherence to security best practices.
• Server Administration: Manage and maintain on-premises and cloud-based servers, ensuring high availability, routine patching, backups, and disaster recovery readiness.
• Asset Management: Maintain a complete and accurate inventory of all IT hardware, software licenses, and peripherals throughout their lifecycle, from procurement to decommissioning.
• Documentation: Create and update IT standard operating procedures (SOPs), knowledge base articles, and network diagrams.

Required Skills & Qualifications

• Experience: 34 years of professional experience in an IT Support or Systems Administration role.
• Cloud & Productivity: Proven administration experience with Microsoft Office 365 and Azure AD.
• OS Expertise: Advanced troubleshooting skills for Windows (10/11) and macOS.
• Security & Networking: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and day-to-day firewall administration.
• MDM Experience: Hands-on experience configuring and managing devices via an MDM platform (e.g., ManageEngine, Microsoft Intune, Jamf Pro).
• Asset Tracking: Familiarity with IT asset management and inventory tracking methodologies.
• Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-service-oriented mindset.